Agent, Customer Service Representative
Agent, Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
As a Customer Service Agent at Bill Gosling Outsourcing youll be the voice of our brand creating memorable experiences and providing exceptional service to our valued customers. Youll be part of a dynamic team focused on delivering positive results through excellent communication problem-solving and attention to detail. Were looking for individuals who thrive in a fast-paced environment and are passionate about helping others.We accept walk-in candidates come and visit ourRecruitment Hubat 15F Two World Square Upper Mckinley Hills Taguig City.
What Youll Do:
Help customers with complaints and questions give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory client specific and corporate guidelines
Engage with customers on all inbound/outbound calls emails and other channels of communication applicable and/ or supports to update customers account information
Champion company core values and other company programs
Other duties as assigned
What Were Looking For:
Experience:
Previous experience in an Agent/Customer Service Representative is preferred but not required
Education:
For SHS Graduate - must have minimum 1 year of BPO experiences handling internal accounts
For 2nd-Year College Undergraduates or Degree Holders - no previous experience required
Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly listen actively and communicate effectively both verbally and in writing.
Positive Attitude: A friendly enthusiastic and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems processes and customer needs.
Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms CRM systems and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
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Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
