Fulfillment Center Operations Program Manager, Fullfillment by Amazon
Fulfillment Center Operations Program Manager, Fullfillment by Amazon
Posted on :
22-08-2025
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1 Vacancy
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Job Description
At Amazon Brazil we value Diversity Equity and Inclusion (DEI) in all our job positions therefore we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we Brazil we have a Diversity Equity and Inclusion squad which is formed by representatives from different roles and areas as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles with the purpose of Strive to Be Earths Best Employer. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity Equity and Inclusion (DEI) in all our job positions therefore we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
Are you looking for a new challenge in a fast-paced innovative company Come make history in Amazons Brazil team! Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the Earths largest selection and lowest prices.
We are looking for Program Manager (PM) to support Fulfillment By Amazon (FBA) Brazil. This position will be based on an Amazon Fulfillment Center (FC) and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations S&OP Program Sales Operations Transportation Legal etc.) to drive strategic and tactical initiatives to improve FBA operations including Inbound Outbound and Inventory Management. This position will be focused on processes improvements cross-teams identifying areas of opportunities mapping processes and proposing optimizations as well as managing daily this role you will build and own metrics and reports and review performance metrics being the bridge between FC Operations and business teams.
Key job responsibilities
- Act as the link between FC Operations and FBA Business teams
- Identify gaps pain points and opportunities in the existing processes and propose improvements
- Dive deep on issues to differentiate isolated issues from structural ones
- Own metrics and reports as well as keeping track of key metrics and initiatives impact
- Being creative to create solutions that address pain points/opportunities and improve Seller Experience
- Calculate impact/potential of ideas/pain points making it tangible
- Influence and support the Product team (both LATAM and global teams) on roadmap prioritization
- Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
- Anticipate bottlenecks provide escalation management make trade-offs and balance the business needs versus technical constraints
About the team
FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns.
In FBA we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once its received in the FC: Inventory management removals customer returns reimbursements and operational processes.
We are a data driven team that owns metrics tracking and evolution map gaps and implement improvements to impact our sellers and customers.
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Are you looking for a new challenge in a fast-paced innovative company Come make history in Amazons Brazil team! Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the Earths largest selection and lowest prices.
We are looking for Program Manager (PM) to support Fulfillment By Amazon (FBA) Brazil. This position will be based on an Amazon Fulfillment Center (FC) and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations S&OP Program Sales Operations Transportation Legal etc.) to drive strategic and tactical initiatives to improve FBA operations including Inbound Outbound and Inventory Management. This position will be focused on processes improvements cross-teams identifying areas of opportunities mapping processes and proposing optimizations as well as managing daily this role you will build and own metrics and reports and review performance metrics being the bridge between FC Operations and business teams.
Key job responsibilities
- Act as the link between FC Operations and FBA Business teams
- Identify gaps pain points and opportunities in the existing processes and propose improvements
- Dive deep on issues to differentiate isolated issues from structural ones
- Own metrics and reports as well as keeping track of key metrics and initiatives impact
- Being creative to create solutions that address pain points/opportunities and improve Seller Experience
- Calculate impact/potential of ideas/pain points making it tangible
- Influence and support the Product team (both LATAM and global teams) on roadmap prioritization
- Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
- Anticipate bottlenecks provide escalation management make trade-offs and balance the business needs versus technical constraints
About the team
FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns.
In FBA we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once its received in the FC: Inventory management removals customer returns reimbursements and operational processes.
We are a data driven team that owns metrics tracking and evolution map gaps and implement improvements to impact our sellers and customers.
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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