Collection Analyst
Collection Analyst
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers makers and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation were now expanding our neural network - literally and metaphorically.
About the role:Love solving complex problems and transforming customer pain points into real solutions Join our Collection team as a Strategic Analyst and become the bridge between customer needs and technical innovation!
You wont be handling direct customer serviceinstead youll be the key player translating customer challenges and demands into actionable solutions alongside our engineering team.
This role is perfect for someone who thrives on investigation connecting dots and driving direct business impact.
What Youll Be Doing
- Investigate & Identify: Analyze collection operations to pinpoint friction points in the customer journey and uncover improvement opportunities.
- Translate Customer Voice: Collect interpret and prioritize customer feedback and demands turning insights into clear technical requirements.
- Bridge Teams: Work closely with engineering data and business teams to propose and implement the best solutions for collection challenges.
- Drive Strategy: Monitor key performance indicators and suggest data-driven strategies to increase debt recovery rates.
- Connect the Dots: Serve as the crucial link between business needs data insights and technology solutions.
What Youll Need To Succeed
- Are Analytically Sharp: Have strong analytical skills to work with data and transform information into actionable insights.
- Communicate & Collaborate Well: Excel at communication and thrive working in multidisciplinary teams with engineers product managers and business stakeholders.
- Own & Improve: Have a proactive mindset with an ownership mentality and passion for continuous improvement.
- Love Problem-Solving: Enjoy investigating complex operational challenges and finding creative solutions.
- Think Strategically: Can see the big picture while managing tactical execution.
- Advanced/fluent english for communication
Nice to Have
- Collections Experience: Previous experience in debt recovery collections or related financial operations.
- Technical Curiosity: Comfort working closely with engineering teams and understanding technical constraints.
- Data Analysis Tools: Familiarity with analytics platforms and data visualization tools.
Join us at CloudWalk where were not just engineering solutions; were building a smarter AI-driven future for paymentstogether.
By applying for this position your data will be processed as per CloudWalks Privacy Policy that you can readhere in Portugueseandhere in English.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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