Senior Service Manager
Senior Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The world of global advisory audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology.
The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists enabling economies of scale and a new way of working that expands beyond local capability
Together with KDN KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN youll be a part of the KPMG family working alongside some of our professions most skilled practitioners on rewarding programs and initiatives that are changing the way business operates delivering value to our clients and driving positive change in the communities we serve.
Youll be enabling KDN accelerate new ways of working using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.
And through your work youll build a global network and unlock opportunities that you may not have thought possible with access to great support vast resources and an inclusive supportive environment to help you reach your full potential.
At KDN Bulgaria we are enabling Service Management processes and introduce them to the organization leading to improved customer satisfaction operational efficiency and process clarity across the company. We are looking for an experienced process consultant to join KPMGs Service Management team and act as a lead in the process transformation project.
Are you a seasoned service management expert who loves to work with internal stakeholders and customers Do you want to be a part of a team that strives for excellence Do you enjoy working in a cross-functional environment and helps teams improve their processes and adapt new ways of working
If so and you are eager to work with us and help the company to continue organize improve and master its services dont hesitate and apply today.
Your responsibilities:
- Engineer new and efficient service management processes
- Plan process rollout change and acceptance across the organization
- Consult ITSM process stakeholders and decision makers
- Conduct process and tools trainings
- Prepare and negotiate SLAs KPIs and OLAs
- Develop service reports and dashboards in respective tools
- Keep process related documentation up to date
- Act as a process champion for the organization in Sofia
- Supports the rest of the team members with knowledge and experience on the various working topics and processes
What you bring in:
- At least 8 years practice in process engineering
- University degree (Master) in Computer Sciences or similar discipline;
- Expert level of ITIL certification eTOM or other relevant methodology (Professional Cloud Service Manager ISO Certification);
- Minimum 8 years of hands on practice in process design and implementation;
- Hands-on experience in implementing configuring and managing an process management systems;
- Understanding of IT processes and infrastructure on an enterprise scale;
- Deep knowledge of public and hybrid cloud technologies ;
- Great analytic communication and presentation skills;
- Conception and analytical skills proactive and organized way of work high assertiveness and a high sense of responsibility;
- Fluent in English language German is an advantage.
- Ability for business travel in not more than 50% of the time
What we offer:
- The chance to work in a top talent team
- Attractive remuneration
- Additional health insurance
- Life insurance
- 50 benefits and services to choose from
- Knowledge in cutting-edge technologies
- Experience in an international and multicultural organization
- Opportunity for business travel
- Work on challenging projects
- Hybrid working model
- Modern office environment
If you are interested in further exploring this career opportunity please send us your CV.
Only shortlisted candidates will be contacted
Required Experience:
Manager
Employment Type
Full-Time
