Child Support Assistant
Child Support Assistant
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Job Description
THE POSITION
Under close supervision employees in the class apply Federal State and local codes procedures and rules to assist Child Support Specialists in establishing parentage; in securing current and delinquent child support payments; conduct interviews and evaluate information that requires a working understanding of child support regulations; refer applicants to various agencies for assistance depending upon the nature of their needs; and performs related work as required.
ESSENTIAL DUTIES
This class specification represents the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
Assists in preparing and processing cases according to established procedures.
Operates and uses an automated system to input and extract information and generate reports and documents.
Participates in and conducts interviews with individuals such as parents witnesses family members representatives from law enforcement agencies and attorneys to obtain pertinent information related to child support cases.POSITION REQUIREMENTS
Education: Possession of a high school diploma GED or equivalent.
Experience: Six (6) months of full-time clerical experience in a position having substantial public contact preferably in a public services agency in a position that involves interviewing individuals and obtaining informationOR six (6) months of progressively responsible clerical experience in a child support department.
SELECTION PROCESS
09/03/2025 5:00 PM - Deadline to submit application and required documents.
Based on the information provided in the application documents the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule.All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.Depending upon the number of applications received the selection process may consist of an initial application screening a mandatory information meeting a supplemental questionnaire assessment a written and/or practical exam an oral board exam or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicants ability to advance in the process; as such responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.
A minimum score of 70% is required to continue in the selection process unless otherwise announced.
All potential new hires and employees considered for promotion to management confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.
RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224 hiring restrictions may apply to California Public Sector Pension Plan Retirees.HOW TO APPLY
Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts certificates licenses DD-214 ADA Accommodation Request etc.) must be submitted by the final review date. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your applications employment history. When completing employment details do not write see resume as resumes will not be reviewed and this will be considered an incomplete application.HOW TO SUBMIT YOUR DOCUMENTS
In addition to uploading attachments when applying online candidates may submit documents by fax to or by email to. Be sure to include the recruitment title and the recruitment number in your email or fax.
VETERANS PREFERENCE POINTSTo be eligible applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214 SHOWING DISCHARGE TYPE (GENERALLY COPY 4) MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.
Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veterans preference points will only be added to passing scores in competitive open examinations.
Americans with Disabilities Act
It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service job related merit and ability to perform the job.
APPLICANTS WITH DISABILITIES:Qualified individuals with a disability who are able to perform the essential functions of the job with or without reasonable accommodation and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the Selection Process) must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.
This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.
Employment Type
Full-Time
