Network Engineer - LAN
Network Engineer - LAN
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
To complement our rapid growth we are actively sourcing for aNetwork Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.
In this role you will:
Participate in projects for Network Operation improvements
Review and analyze history of network-related incidents and perform preventive measures
Troubleshoot network-related issues and communicate with customers
Implement best security practices
Assist in managing network service providers and equipment
Provide capacity analysis and planning
*This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Key Responsibilities:
Interact with external customers to troubleshoot any network connectivity-related issues
Partner closely with Network Architects and Engineers to improve data-center network environments
Initiate multiple projects for Network Operation improvements
Partner with internal business units to best understand the organizations needs and continuously improve and apply standards for operational excellence
Review analyze and execute network change requests
Execute document and develop network automation for repetitive tasks
Requirements:
Minimum 35 years of experience in medium to large networks IP Routing Switching and Security principles
Knowledge and experience in Palo Alto firewalls
Knowledge and experience in load balancing technologies such as F5
Knowledge and experience in Cisco Nexus 9k/7k/5k/2k
Hands-on skills for Cisco IOS (required) and Nexus OS (preferred)
Demonstrated knowledge of platform operating systems (router platforms LAN WAN and router protocols) MPLS OSPF and BGP and how they interact with the network
Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
Documenting solutions with diagrams and proper descriptions is required
Experience with incident response information assurance computer security best practices system hardening vulnerability management antivirus SIEM firewalls IPS/IDS monitoring and techniques for analyzing TCP/IP network traffic and event logs
Telecommunications experience VoIP RTP SIP peering/trunking and SBC is a huge plus
Network automation experience (e.g. Ansible Terraform Python) is a huge plus
VXLAN experience is a plus
Experience with implementations of solutions involving large data centers interoffice routing plans site-to-site VPNs FWs IPSec monitoring etc. is a plus
Experience with network analysis tools (NetFlow SNMP packet brokers etc.) is a plus
Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus but not required
Excellent communications both oral and written
Diversity & Inclusion
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Employment Type
Full Time
