Bilingual Tax Operations Representative
Bilingual Tax Operations Representative
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Job Description
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment possess strong technical abilities and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe in empowering employees to take initiative and grow within the to the Manager of Tax Operations this person is primarily responsible for handling advisors and customer calls for transactions relating to individual insurance taxation with various levels of complexity.
Position Responsibilities:
Provide exceptional customer service to policyholders agents and other collaborators in both French and English languages through outbound calls and emails
Respond to customer inquiries assess issues and deliver detailed proactive solutions
Meet daily service level agreements with high accuracy.
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
Proven experience working in a fast-paced customer service environment. A minimum of 3 years of experience in a similar role is preferred
Self-started with ability to work with minimal direct supervision
Strong technical skills and ability to navigate multiple computer systems and software applications
Ability to learn and understand basic Tax concepts
Ability to shift quickly and adapt to change
Ability to work in a fast-paced environment
Preferred Qualifications:
Ability to learn new software/system applications quickly
Demonstrates initiative attention to detail and decision-making skills
Strong interpersonal skills and verbal and written communication skills
Solid problem-solving skills
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.
Proficient in Excel (ability to do Pivot tables VLOOKUPs sorting and handling large amounts of data)
When you join our team:
Well empower you to learn and grow the career you want
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words
As part of our global team well support you in shaping the future you want to see
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Montreal QuebecWorking Arrangement
Salary range is expected to be between
$50700.00 CAD - $84500.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
