Sr. Director, C2C
Sr. Director, C2C
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$ 234000 - 312400
1 Vacancy
Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
We are seeking a dynamic and strategic leader to serve as the Sr. Director Consumer-to-Consumer (C2C). This high-impact leadership role will define and deliver a unified global C2C value proposition aligned across categories customer journeys and cross-functional teams. The role offers the opportunity to redefine global peer-to-peer commerce on one of the worlds most iconic platforms. You will drive the strategy execution and culture that power the next phase of growth trust and community at eBay.
The Sr. Director will act as the strategic owner of eBays C2C business one of the companys most foundational and high-potential growth segment.. In this role you will oversee strategy development cross-functional coordination and business performance while ensuring alignment across Product Marketing Risk Trust Policy and Operations teams.
You will lead a team focused on simplifying the selling process increasing conversion and seller success optimizing monetization and creating seamless end-to-end customer experiences. The ideal candidate brings deep marketplace expertise exceptional product instincts and a proven ability to lead through influence in a global matrixed organization.
Responsibilities
Define and lead the end-to-end global C2C strategy focused on driving seller acquisition retention and engagement.
Own the value proposition for C2C sellers and buyers ensuring a clear simple and scalable experience across all markets.
Align cross-functional teams on global C2C priorities balancing strategic intent with executional feasibility.
Lead development and execution of global programs including:
AI-powered listing flows and automation
Pricing and promotional strategies
Seller trust features such as verification and pay-at-pickup
Local transaction enhancements and fulfillment solutions
Create and drive a global C2C playbook that captures best practices and ensures consistent experience across regions.
Serve as the go-to leader for C2C business performance with accountability for GMV growth CSAT conversion and seller health KPIs.
Translate customer insights and market trends into roadmap priorities; collaborate with Product and Marketing to launch and scale initiatives.
Partner with legal policy and comms teams to ensure smooth go-to-market and adoption of key programs.
Represent the voice of the global C2C customer in executive forums and decision-making processes.
Build and lead a high-performing team fostering a culture of curiosity performance and inclusivity.
Qualifications
10 years of leadership experience in e-commerce digital marketplaces or consumer platforms.
Demonstrated success in defining and executing global strategy across complex organizations.
Experience leading cross-functional initiatives spanning product marketing operations and customer experience.
Deep understanding of consumer and seller dynamics in two-sided marketplaces.
Strong analytical mindset with comfort in using data to inform decisions develop business cases and track KPIs.
Proven track record of leading through influence in matrixed global environments.
Exceptional communication organizational and stakeholder management skills.
Strong team leadership experience with ability to develop and inspire diverse high-performing teams.
Preferred Qualifications
Experience in buyer and seller trust fulfillment payments or other marketplace infrastructure.
Familiarity with system architecture APIs and Agile product development environments.
MBA or advanced degree preferred.
The base pay range for this position is expected in the range below:
$234000 - $312400Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Director
Employment Type
Full-Time
