Performance and Rewards Specialist
Performance and Rewards Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Proper dispatching of requests to co-team members
- Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
- Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
- Generate ad-hoc reports to meet the service delivery requirements
- Process scheduled tasks and ensures completion on the agreed deadline
- Coordinate with Third Party Vendors as needed
- Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
- Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
- Drive consistent standardized and effective service delivery within the stream
- Identify areas of improvement communicate process feedback propose suggestions and actively participate in a variety of projects to improve existing overall stream functions
- Collaborate with Local People Services Center of Expertise (CEO) Circle Leads and Key Stakeholders to improve the end-to-end delivery of stream processes
- Adhere to established Service Level Agreement guidelines and policies according to classification of the requests received
- Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
- Perform requests in adherence to privacy confidentiality and security policies
- Comply with data privacy guidelines in performing request related to reports; ensure that the generated report is properly stored in correct P&R storage and always encrypt password
- Create Workplace Instructions for new stream service offerings and processes and store in Knowledge Base
- Continuous update of Workplace Instructions of stream offerings and processes according to Country Local HR and system changes
- Maintain stream Knowledge Base and other official document storage and ensure that the files are correctly stored
- Interface with requesters and/or third party vendor to resolve questions and issues regarding stream processes
- Attend and actively participate in all knowledge transfer sessions as scheduled
- Pass all individual knowledge transfer assessments with the given passing rate
- Cascade new and updated information to the team coming from stakeholders
- Monitor and process cases in the system. Resolve and close cases
- Identify investigate analyze and resolve Issues identified within process
- Train new joiners of the team as needed
Required Experience:
Unclear Seniority
Employment Type
Full-Time
