Maintenance Technician
Maintenance Technician
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Job Description
To reinvent an industry you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer engineer researcher and artist in the world.
Job Description:
As the dedicated On-Site Maintenance Technician for Formlabs you will be the primary point of contact and face of our company embedded at one of our largest customer accounts. You will be fully embedded within their operations providing hands-on technical support maintenance and repairs specifically for Formlabs provided assets within the location.
Job Duties:
- Serving as the daily on-site technical expert for Formlabs products directly addressing the customers needs at their Mexicali MX facility.
- Proactively and reactively troubleshooting technical issues performing repairs and conducting preventative maintenance on Formlabs provided equipment located at the site.
- Acting as the on-site liaison communicating directly with the customers teams and Formlabs internal teams to ensure swift and effective resolution of any issues.
- Reviewing diagnostic log information to quickly determine root cause of any issues and appropriate corrective action to resolve
- Maintaining comprehensive and accurate documentation of all on-site activities including troubleshooting steps repairs performed and maintenance records for Formlabs equipment.
- Processing orders for replacement parts or printer Return Merchandise Authorizations (RMAs)
- Contributing to a positive and productive working relationship with our customers personnel at their Mexicali MX site ensuring a consistently excellent customer experience with Formlabs products.
- Maintaining maximum uptime
- Build strong relationships with all stakeholders to foster an environment of teamwork.
- Inspire confidence in Formlabs and its products while working on the equipment.
- Employ critical thinking and problem-solving to provide quick resolution whenever possible or device replacement when not.
- Stay up to date on Formlabs products and procedures to ensure reliable service work on all site equipment.
- Must be fluent in both Spanish and English
Location Requirements:
- Mexicali MX
Must be able to pass:
- Background check
- Drug screening
- Criminal record compliance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.
Required Experience:
IC
Employment Type
Full Time
