Customer Service Professional
Customer Service Professional
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Job Alert
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Job Description
Do you possess a proven track record of providing exceptional customer service and support within the manufacturing building materials or commercial construction industryDo you believe that your role should be to deliver outstanding customer experience Do you enjoy providing customer support from a business-to-business perspective
If you answered yes to these questions lets talk!
Ceco Door (an ASSA ABLOY company) is growing and to support that growth we are looking to add an experienced Customer Service Representative to our Team. This will be an on-site role based out of our manufacturing facility located in Milan Tennessee.
Come see who we are at: would you do as Customer Service Representative
You will be the first point of contact for our customers providing exceptional service and support. You will handle inquiries resolve issues and ensure customer satisfaction.
You would also:
- Provide general and technical information as requested by the customers follow up and strive towards continued excellent
- Answer and respond to incoming calls regarding pricing scheduling delays technical inquiries etc.
- Responsible for after-sales order management (i.e. RGA Short Schedule and complaints)
- Assist your teammates as needed
- Respond to written inquiries promptly & effectively
- Resolve customer complaints and concerns in a professional manner
- Maintain a high level of product knowledge to assist customers effectively
- Collaborate with other departments to ensure seamless customer experiences Identify opportunities for process improvements and contribute to team goals
- Actively participates in providing a safe and harmonious working environment for all employees.
- Assures compliance with federal state local and corporate governance policies regulations and laws AADG programs and policies and the ASSA ABLOY Code of Conduct
- Performs other related duties as assigned.
- Some travel may be required.
What we are looking for:
- High school diploma or GED
- Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
- Previous experience within the manufacturing building materials or commercial construction industry a plus
- Excellent verbal and written communication and listening skills required
- Good organizational planning and follow up skills
- Must have general computer skills
- Maintain confidentiality of various competitive and industry documents and materials.
- Strong problem-solving abilities
- Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important time sensitive tasks as needed.
- Basic Math skills are required (addition subtraction fractions decimals etc.)
What we offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation Sick Time and paid Company Holidays
- Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition well-being and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly so dont wait!
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe we dont look at any applications sent by email or post.
If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at
Lets create a safer and more open world - together!
AADG an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Unclear Seniority
Employment Type
Full Time
