Engineering Manager - CX
Engineering Manager - CX
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Job Description
Company Description
Depop is the community-powered circular fashion marketplace where anyone can buy sell and discover desirable secondhand fashion. With a community of over 35 million users Depop is on a mission to make fashion circular redefining fashion consumption. Founded in 2011 the company is headquartered in London with offices in New York and Manchester and in 2021 became a wholly-owned subsidiary of out more at
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users. Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to . For any other non-disability related questions please reach out to our Talent Partners.
In 2025 our ambition is to be a high-performing delivery-focused organisation and the best engineering organisation for those who value meaningful career growth.
We are looking for a UK based Engineering Manager to help run our Community Experience (CX) squad a key team focused on providing a best in class customer support experience through facilitating excellent interactions between Depop and our users. You will be expected to help guide your team while delivering a contribution to its impact and strategic roadmap and be part of shaping our engineering culture of high performance and high compassion.
As an Engineering Manager at Depop you will be responsible for the success wellbeing and effectiveness of the team. You will work alongside a Product Manager and Product Designer with domain expertise as part of our wider Marketplace initiative focusing specifically on helping our users find it easy to access the help they need within the app during their journey.
You will manage all engineers in the team and be responsible for helping to create and executing on the teams roadmap.
Responsibilities
Deliver Value and Drive Results: Ensure your team delivers high-quality solutions that meet business needs while maintaining a strong focus on delivery and creating measurable value.
Lead and Support Your Team: Manage a cross-functional team of 3-7 engineers ensuring they are happy motivated and set up for success. While encouraged to stay hands-on your primary focus will be on enabling the team to perform and deliver at their best.
Foster Growth and Feedback: Be accountable for the teams performance and the career growth of its members providing regular feedback guidance and coaching through 1:1s and continuous support.
Collaborate Across Functions: Partner closely with marketing analytics engineering product to align on goals define priorities and ensure smooth cross-functional collaboration.
Build an Inclusive Culture: Advocate for team health inclusion and diversity while fostering a respectful and empowering environment that encourages continuous learning and improvement.
Youll be an excellent fit if you have:
A proven track record as an Engineering manager of growing and building high-performing engineers teams and processes.
Have previously worked in the CX Product space or worked with customer service solutions like Zendesk or Intercom and understand how to leverage these from an Engineering and Product perspective to help make our users and support agents lives easier.
Come from a strong engineering background and are comfortable relying on your technical expertise to lead and guide the team from a technical perspective.
You can work across the full-stack and lean on your technical expertise and leadership to provide the connective tissue between BE and FE in order to uphold high engineering standards across all.
Have a strong sense of ownership and track record of delivery. You get huge satisfaction from tackling complex and ambitious problems and delivering the highest quality features.
Strong decision making skills based on the data available in the face of ambiguous or changing priorities and goals with preference towards simplicity and a strong bias towards delivery.
Strong stakeholder management skills able to collaborate with cross-disciplinary stakeholders with varying goals to achieve great results that satisfy all requirements.
Know how to drive positive interactions throughout your team and drive positive change.
You align with our Depop DNA - showing up for the community having each others backs acting with purpose while having sustainability and cost in mind through thinking thrift.
Bonus points if:
Youre excited about the advances in agentic AI and want to be a part of a fast growing company looking to leverage them in this space.
You are familiar with any one of the following technologies : Swift ( iOS) Scala Java or Typescript.
You are familiar with observability tracking and data pipeline tools and methodologies.
You have previously worked in an App first business.
Additional Information
Health Mental Wellbeing
PMI and cash plan healthcare access with Bupa
Subsidised counselling and coaching with Self Space
Cycle to Work scheme with options from Evans or the Green Commute Initiative
Employee Assistance Programme (EAP) for 24/7 confidential support
Mental Health First Aiders across the business for support and signposting
Work/Life Balance:
25 days annual leave with option to carry over up to 5 days
1 company-wide day off per quarter
Impact hours: Up to 2 days additional paid leave per year for volunteering
Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop to give you a chance to recharge or do something you love.
Flexible Working: MyMode hybrid-working model with Flex Office Based and Remote options *role dependant
All offices are dog-friendly
Ability to work abroad for 4 weeks per year in UK tax treaty countries
Family Life:
18 weeks of paid parental leave for full-time regular employees
IVF leave shared parental leave and paid emergency parent/carer leave
Learn Grow:
Budgets for conferences learning subscriptions and more
Mentorship and programmes to upskill employees
Your Future:
Life Insurance (financial compensation of 3x your salary)
Pension matching up to 6% of qualifying earnings
Depop Extras:
Employees enjoy free shipping on their Depop sales within the UK.
Special milestones are celebrated with gifts and rewards!
Required Experience:
Manager
Employment Type
Full-Time
