Collaboration Services Analyst
Collaboration Services Analyst
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1 Vacancy
Job Description
Job Functions
Responsibilities:
User Support
- Meet with users on ad hoc and scheduled basis
- Help users solve business problems with productivity tools and show them how to resolve issues using them.
- Consult with users about using collaboration tools such as Zoom BOX M365 etc. Help them understand the features and limitations for use at Nissan
Americas M365 Resource Center (SharePoint Online)
- Overall site management including planning needed updates
- Create support resource documentation articles and videos for SharePoint Online Teams M365 resources Zoom Box etc.
- Coordinate efforts to have resources translated to multiple languages and create Chatbot references.
- Creation and manipulation of graphics where needed
License Administration of SAS tools such as:
- Box Administrator and License Manager
- Microsoft 365
WIN (Intranet Portal Custom SP2013)
- Management of regional pages and associated Permission groups (Region wide)
- Global WIN Search analysis and coordinate search updates with Global IS
Misc. Site Administration
- AWS site administration as needed
- Administration of SP2013 and SP Online sites owned by the team.
Project Management
- Acting PM/BA where needed within the teams various projects
- Document requirements and user documentation
Minimum Qualifications
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.
Job Knowledge and Skill:
- Exceptional organizational skills including the ability to effectively organize and manage multiple initiatives simultaneously and the ability to self-prioritize where needed
- A strong understanding of business goals and standards for customer service
- SharePoint Online configuration and site administration
- Proficient with user productivity tools used at Nissan. E.g. M365 Suite Teams Zoom Box
- Basic Project Management and Business Analyst skills
- Outstanding communications skills both written and verbal with users that are both technical and non-technical in a culturally diverse environment including leadership
- Able to coach and teach users about Nissans set of user productivity tools
Experience:
- 5 years of experience in SharePoint administration and site development
- Preferred Computer Languages: o HTML o CSS o JSON o MS Power FX (Power Apps)
Education
- Bachelors degree or equivalent
Computer Skills:
- Box
- Microsoft Office (Word Excel PowerPoint)
- Microsoft SharePoint
- Microsoft Teams
- Power Automate
- Power Apps o Power BI
- Zoom
Physical Requirements
The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
Travel: Not required
Mexico City MexicoRequired Experience:
IC
Employment Type
Full-Time
