Service Desk Analyst
Service Desk Analyst
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
TSTS Role Definitionyou will be a vital part of the technology team delivering bespoke systems that provide Client with a competitive advantage in a dynamic marketplace. Working within the Technology Operations team your role is to offer enhanced support to both internal and external will be responsible for resolving IT Service Desk incidents and requests ensuring the stable and efficient operation of IT infrastructure across the organization. Your support will extend to approximately 1000 employees based in the UK US and Australia facilitating uninterrupted business operations and managing escalations from other Support Responsibilities and AccountabilitiesServe as the first point of contact for users seeking technical support at the Tech and resolve hardware and software issues across various devices including laptops desktops and mobile support for operating systems applications and network-related users with the setup and configuration of IT and manage incidents and service requests using the IT service management complex issues to 2nd Line Support or relevant teams when a high standard of customer service and ensure timely resolution of user users on best practices and offer guidance on IT-related daily checks of meeting rooms to ensure AV technologies are functioning and report any VIP meetings and company events by ensuring AV and meeting rooms are fully informed about the latest technology trends and in team meetings and contribute to continuous improvement closely with supervisory teams to meet and exceed service level individual tasks effectively to align with broader business internal and external stakeholder communications ensuring issues are resolved and maintain knowledge articles and process documentation to support the bi-weekly new customer inductions and maintain induction creation and decommissioning of customer accounts through the Joiner-Mover-Leaver clearly and promptly across all levels of the and AbilitiesProven experience in a customer-facing IT support knowledge of Windows and macOS operating with common software applications and troubleshooting understanding of networking principles and IT problem-solving skills and effective communication to work both independently and collaboratively as part of a organizational skills with a keen attention to IT certifications such as CompTIA A or ITIL are ExperiencePrevious experience within the insurance of automation and QualificationsPreferably educated to degree level or holding relevant certifications such as ITIL Azure or Microsoft
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
