Resourcing Analyst
Resourcing Analyst
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
Were looking for aResourcing Analystto join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing Wholesale and Telephony teams.
Joining us on afull-time permanentbasis you will receive a competitive salary of29000 per annumplus excellent benefits.
What Youll Be Doing
- Reporting on service levels and performance measures.
- Proactive resource planning and trend analysis.
- Identifying and mitigating performance risks.
- Managing intraday resources and staff scheduling.
- Supporting outbound customer campaigns.
- Collaborating with IT on telephony improvements.
- Testing new lines introduced to the business.
What Were Looking For
- Ability to work under pressure and meet deadlines.
- Experience leading and mentoring teams.
- Strong initiative and self-management.
- Level 3 education standard or equivalent experience (required).
- Strong Microsoft Excel skills (desirable).
Whats in It for You
- We know that the support and commitment of our staff is key to our success so youll receive ongoing development and training for a long-term career with us. Were proud to have been awarded Investors in People recognition.
- In return we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health benefits and wellbeing support
- Group discounts
- Cycle to Work scheme
- Financial support services
- And plenty more!
Closing Date:4th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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