Service Desk Analyst, Brewery

We are currently hiring a FT Service Desk Analyst onsite in Cincinnati OH

The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support and participating in support of major service incidents. Additionally the analyst will collaborate with IT teams update and create documentation and participate in continuous improvement activities. They will use a combination of technical support and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What Youll Brew:

• Respond to and resolve IT service requests and incidents in a timely manner ensuring minimal disruption to business operations.
• Provide technical support to end-users via phone email or in-person addressing hardware software and network issues.
• Diagnose and troubleshoot technical problems guiding users through step-by-step solutions.
• Contribute to the creation and maintenance of a knowledge base documenting common issues and solutions for future reference.
• Participate in after-hours on-call queue to address urgent issues as they arise.
• Maintain asset inventory process by assigning upgrading and maintaining hardware inventory; laptops tablets printers and peripherals (including handheld scanners).
• Deliver excellent customer service maintaining a professional and helpful demeanor always.
• Maintain IT Knowledgebase and contribute new articles to facilitate support.
• Maintaining asset management processes for hardware and software.
• Ensure compliance with company policies procedures and IT security standards.
• Other duties as assigned.

What Ingredients Youll Bring:
Minimum Qualifications:

• 1-2 years of helpdesk or service desk experience
• Experience supporting client configuration management and mobile device management tools such as Intune SOTI SCCM etc.
• Knowledge of industry standards such as ITIL
• Experience working in corporate and/or manufacturing environment
• Intermediate trouble shooting of technologies including wired and wireless network connectivity client operating systems telephony and conference rooms handheld scanners printers productivity applications (such as Microsoft 365) business applications (such as SAP) etc.
• Intermediate knowledge of Microsoft and Apple client operating systems
• Strong phone and personal communication skills
• Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
• Ability to diagnose and resolve technical issues remotely and on-premises.

Preferred Qualifications:

• Experience with Microsoft System Center Or Microsoft Endpoint

Level: 8

In accordance with pay transparency laws the pay rate for this role if hired is $25.48 - $44.71 per hour. However its important to note that where the person hired starts in this range is dependent on their related experience skillset and location.

Some Perks:

Our people are our most important ingredient. We hire the best talent; and we reward develop and retain them addition to generous healthcare on day one stock purchase plan 401k and more Full Time Boston Beer Coworkers have the following perks available*:

• Free financial coaching
• Health & wellness program
• Professional development & training
• Free beer!

*Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who wish to request accommodation in the job application process can contact for assistance.

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