L&D VTH Senior Associate_Canada Consulting Learning Coordinator

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Consulting Learning Coordinator
Job Grade 5

The opportunity

EYs people in more than 150 countries are committed to operating with integrity quality and professionalism in the provision of audit tax and transaction advisory services. We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyones contributions appreciates diversity of thought fosters growth and provides continuous opportunities for development. Recognized as one of Canadas top employers EY continually strives to be a great place to work.

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Consulting learning team but will also contribute to other service line initiatives.

Position description:
The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Leader (LL) to provide agreed-upon support for all classes.

The LC primary responsibilities include submitting courses and scheduling offerings managing participant rosters communications and compliance and course deployment including production and pre and post course activities.

The location of this position is open.

Your key responsibilities

Learner administration
Identifying target learners and forecasting the number of classes participants deployment modality (e.g. Virtual Instructor-led Training classroom eLearning webcast) timing and session counts and general course planning.
Support the LSS with data required to finalize learning calendar schedule participants
Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
Work across teams to update and manage rosters to ensure schedules are kept current of any changes
Support the LSS in the curation of level-based eLearning programs including opening programs in SuccessFactors and scheduling of webcasts as required.
Prepare size and set-up of classrooms needed to support classes (participant materials polling questions breakout rooms)
Ensure award of CE credits
Track and follow up with classroom training no-shows and missed time attestations
Create and manage learning compliance tracking
Address ad-hoc learner inquiries liaising with LSSs & LL when necessary
Participate in weekly status update meetings with LSSs & LL.
Assist with TD&L working groups projects and deployment as needed
Produce VILT sessions and Teams Live Webcasts

Learning Management System (LMS)
Set up courses and classes within the LMS including attendance tracking
Support and onboard other team members as required
Monitor continuing Education (CE) compliance
Update and manage rosters manage waitlists cancellations etc.
Pull consumption and learning history reports

Virtual learning Producer
Experience with virtual platforms such as Zoom Teams etc. required
Admit participants track and monitor attendance and note absences/no-shows
Draft producer guides for new learning sessions
Create and manage Polls Breakout Rooms and Whiteboard
Monitor Chat

Facilitator support
Assist the LSS with the administration of the facilitator management tool including recognition
Available and accessible to facilitator for troubleshooting and support prior to during and after class
Distribute evaluation summary reports to facilitators post session
Create evaluation summary reports and distribute to LL for program debrief

Budget
Gather / compile preliminary information for budgets and review with LSS & Learning Leader
Review invoices and ensure accuracy before sending for approvals and payment
Support LSS in compiling monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

Skills and attributes for success
Experience in managing conference logistics program deployment or project management
Proficient in Outlook
Proficient in Excel (filters vlookups pivot tables or Power Query).
Proficient in Zoom MS Teams SharePoint and Office 360
Experience with Learning Management Systems (LMS) particularly SuccessFactors is an asset
Strong attention to detail and impeccable communication skills
Strong analytical organizational and project management skills
Great interpersonal skills and ability to build and maintain trusted relationships
Willingness to work in a team environment
Ability to manage multiple priorities independently during peak times
Ability to take initiative and think through next steps / prioritize items to complete
Bilingual candidate appreciated

This position may require overtime during peak times.

What we look for

We are looking for candidates who are highly motivated analytical logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers
At EY our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people our clients and our communities. Its one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical prescription drug and dental coverage a defined contribution pension plan a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year statutory holidays and paid personal days (based on province of residence) and a range of exciting programs and benefits designed to support your physical financial and social well-being. Plus we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you

About EY
As a global leader in assurance tax transaction and advisory services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.

Make your mark. Apply today.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.