Customer Service Agent â Lead Logistics Provider (LLP)
Customer Service Agent â Lead Logistics Provider (LLP)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure all activities are conducted in compliance with customer SOP.
- Work closely with customers 3PL and internal stakeholders to ensure smooth execution of the end-to-end shipments.
- Take ownership of the customer issues and solve them urgently and responsibly.
- Build strong relationships with customers and gain an understanding of their business service needs drivers and desires.
- Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.
- Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to the customers expectation.
- Be fully responsible for customer satisfaction.
- Look for improvements in ways of working and drive for service delivery excellence.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
