Business Operations Analyst
Business Operations Analyst
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1 Vacancy
Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Business Support Analyst Banking Revenue Assurance / NAMER T&M Team
Grade 8 internal or external candidate.
NAMER T&M Team as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope as per Customers maintenance Contract. Teams goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools cooperating with other internal teams providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Understand Contractual language that defines field service activities not covered by the maintenance Contract
- Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
- Create Financial Reports for billable activities and calculation in accordance to Customer Contracts Terms and Conditions
- Present great attention to details when completing daily tasks especially when it comes to Reporting and Invoicing process Customer data payment terms taxes pricing etc.
- Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
- Create Executive summary showcasing the cost or profit associated with the summary
- Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
- Understand all relevant technical details on companys Banking equipment
- Perform various analyses on business activities for assigned customers to identify Revenue gaps
- Use multiple software solutions to complete daily tasks: Oracle TAMBA Tool Invoice Engine NCDM SOM Microsoft Office etc.
- Manage business process that creates value and increase customer satisfaction
Candidates profile and qualifications:
- Bachelors Degree
- 2-3 years of relevant work experience
- Excellent knowledge of English language
- Demonstrated proficiencies in Microsoft Office Suite software knowledge of creating macro solutions would be considered as advantage
- Possesses a high degree of skill in relationship management and leadership to get issues resolved for the customer
- Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
IC
Employment Type
Full-Time
