Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative
Required work experience: not required
Full-time remote work
Who are we
Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies including Linux Windows Servers various Cloud platforms and SaaS. Currently we have over 500 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.
Our position is completely a work-from-home position and we have long experience and success with training and onboarding new team members online.
For that reason we are accepting applications from anywhere in the Philippines!
Requirements:
- Excellent communication skills in the English language as our clients are primarily US-based
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Readiness to lend a helping hand and pass on the knowledge as you grow with the company
- Ability to work in shifts (morning afternoon night shift). However our schedules are quarterly-based - you wouldnt be switching through different shifts each day but would keep a more stable schedule
4 AM - 12 PM PST
12 PM - 8 PM PST
* Kindly note that shifts may begin an hour earlier or later throughout the year due to working within U.S. time zones.
Responsibilities and goals youll own:
- Respond to and resolve customer questions through chat email and telephone calls quickly and effectively.
- Assist in onboarding educating and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions.
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
- Increase customer satisfaction and build loyalty by providing an outstanding personal customer experience
What do we offer
- Work from home
- Learning from scratch
- The promotional path is clearly defined and you will know whats required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field we are offering that as well!
- You will be able to further your development with valuable certifications paid for by the company.
- A young and friendly international team! Even though we work from home our team is firmly connected at any given moment to ensure everyone feels a part of the team.
Please submit your application in English. Applications submitted in any other language will not be considered.
Required Experience:
Junior IC
Employment Type
Full-Time
