SOC Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: SOC Manager Client Engagement (India)
Reports to: Engagement Leader
Engagement Model: Client-dedicated 16x7
Role Overview
As the SOC Manager for one of our client engagements you will lead a dedicated team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations ensuring SLA compliance managing incident workflows and serving as the primary operational contact for the SOC ticketing and resolution services. This role is critical to maintaining a high standard of security monitoring response and reporting tailored to clients environment and expectations.
Key Responsibilities
SOC Operations Management: Lead and coordinate a team of 3-5 analysts to ensure effective triage investigation and resolution of security incidents.
Client Liaison: Act as the operational point of contact for the client participating in governance calls incident reviews and reporting sessions.
Incident Oversight: Ensure timely escalation containment and resolution of incidents in line with clients playbooks and escalation matrix.
Process & Playbook Management: Maintain and enhance the clients SOPs response playbooks and shift handover protocols.
Reporting & Metrics: Deliver daily weekly and monthly operational reports SLA dashboards and executive summaries to client stakeholders as required.
Team Development: Mentor SOC staff conduct performance reviews and support hiring and onboarding of new analysts.
Required Skills & Qualifications
610 years of experience in cybersecurity operations with at least 2 years in a SOC leadership role.
Strong knowledge of SIEM (e.g. Microsoft Sentinel) service desk (e.g. ServiceNow Xurrent)SOAR EDR and threat intelligence platforms.
Familiarity with MITRE ATT&CK NIST CSF and ISO 27001 frameworks.
Proven experience managing client-facing engagements and delivering against SLAs.
Excellent communication and stakeholder management skills.
Bachelors degree in Computer Science Information Security or a related field.
Preferred Certifications
CISSP CISM or GIAC certifications.
ITIL Foundation (for service management alignment).
Working Hours
Rotational shifts within a 16x7 schedule.
Flexibility to support escalations or critical incidents outside standard hours when required.
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Kroll’s Restructuring Administration practice, formerly Prime Clerk, offers end-to-end restructuring administration services with unrivaled experts and technology. Read more.
