[LatAm] Customer Support Representative -13383
[LatAm] Customer Support Representative -13383
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Job Description
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Please note that only resumes submitted in English will be considered for review - Fully remote role.
Position : CUSTOMER SUPPORT REPRESENTATIVE
Work Schedule : Flexibility to work rotational shift
Pay Range : up to USD 800/month with potential increase after 3-6months (The final offer is at the clients discretion and will be based on the candidates skills and years of experience.)
Client recruitment process: 2 client interviews
CLIENT OVERVIEW Were a next-gen crypto-powered platform offering fast secure and transparent online gaming. From sports betting to casino games we deliver instant payouts exciting promotions and a user-first experience built for modern players.
ABOUT THE ROLE
Were looking for experienced Customer Support Representatives to provide fast accurate and friendly support to users of our crypto casino and sports betting platform. Youll handle inquiries across live chat email and community channels ensuring a seamless experience for our global player base.
RESPONSIBILITIES:
- Respond to user inquiries in a professional friendly and accurate manner via live chat email and Telegram (or similar)
- Resolve issues around bonus redemptions bet disputes payouts and technical account concerns
- Maintain up-to-date knowledge of our products promotions and platform features
- Escalate complex issues to relevant internal teams for resolution
- Ensure speed accuracy and tone of support meets or exceeds service level standards
- Collaborate with your team to provide seamless 24/7 coverage and maintain shift logs
- Contribute to the continuous improvement of internal support processes and FAQs
QUALIFICATIONS:
- 2 years in a customer support or live chat role
- Excellent written and spoken English communication skills
- Quick thinker with the ability to multitask and prioritize in a high-volume environment
- Strong problem-solving skills and attention to detail
- Flexibility to work nights weekends and rotating shifts
PREFERRED BACKGROUND
We strongly prefer candidates with experience in iGaming crypto casinos or sports betting support. Familiarity with platform mechanics player behavior and industry best practices will give you a distinct edge.
BONUS SKILLS (NICE TO HAVE)
- Experience with customer support platforms like Zendesk Intercom Freshdesk etc.
- Understanding of Web3 crypto wallets or blockchain-based platforms
- Experience moderating or supporting communities in real-time via Telegram Discord etc.
WHY JOIN US
- Work at the intersection of crypto sports and iGaming
- Be part of a fully remote global team
- Join a fast-growing startup with room for advancement
- Help shape the future of player experience in a next-gen gaming platform
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When applying for this position please complete the following:
1 - Video Introduction Submission
Record a short video (maximum 3 minutes) using Loom or Vimeo answering these questions:
- Tell us a bit about yourself.
- Describe your relevant experience for this position.
- Why would you be a great fit for this role
2 - Typing Test
- The passing score is a minimum typing speed of 40 words per minute (WPM).
- Before taking the final assessment on Somewheres typing test we highly recommend practicing with other online typing tests as you will have only one attempt for this application.
Please ensure both requirements are completed before submitting your application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
