Team Lead for Global Travel & Expense
Team Lead for Global Travel & Expense
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1 Vacancy
Job Description
The Concur Travel & Expense Team Lead is responsible for overseeing the day-to-day operations of the T&E function ensuring compliance with corporate travel and expense policies and optimizing the use of SAP Concur. This role involves managing a team of T&E specialists supporting end-users driving process improvements and collaborating with cross-functional teams to ensure accurate and timely expense reporting and reimbursement.
Position Responsibilities:
Team Leadership & Management
- Lead mentor and develop a team of T&E specialists to ensure high performance and professional growth.
- Allocate tasks monitor workloads and ensure timely processing of expense reports and travel requests.
- Conduct regular team meetings performance reviews and training sessions.
Stakeholder Collaboration
- Work closely with Finance HR Procurement and other departments to align T&E processes with organizational goals.
- Provide training and support to employees and managers on T&E policies and system usage.
- Prepare and present reports and insights to senior leadership.
System Administration & Optimization
- Serve as a subject matter expert (SME) for SAP Concur including configuration testing and troubleshooting.
- Partner with IT and Concur Support to resolve system issues and implement enhancements.
- Drive automation and process improvements to increase efficiency and user satisfaction.
Compliance & Policy Management
- Enforce adherence to corporate travel and expense policies.
- Collaborate with internal audit and compliance teams to support audits and implement corrective actions.
- Recommend and implement policy updates based on industry best practices and business needs.
Operational Oversight
- Manage the end-to-end T&E process using SAP Concur including expense report auditing policy compliance and reimbursement.
- Ensure timely resolution of employee inquiries and escalations related to travel and expenses. Monitor
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
Required Qualifications:
- At least 2 to 3 year(s) working experience in Finance or Procurement with working experience related to expense report audit reconciliation and Financial reporting and with at least 2 years in a supervisory or team lead role.
- Bachelors degree concentrating in Accounting or Finance; CPA is an advantage
- Certificate in Procurement is an asset.
- Willing to work on a midshaft.
- Familiarity with large scale company systems database and reporting tools.
- Strong interpersonal skills and service-oriented attitude
- Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines
- Strong PC skills and proficiency with MS excel Word Powerpoint etc.
- Excellent communication (written and spoken) and problem-solving capability
- Attentive to details and quality well-organized innovative and result driven
- Self-starter with high level of initiative
- Exercises good judgment highly analytical
- Operates in a professional and ethical manner with customers and vendors
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Exec
Employment Type
Full-Time
