Technical Writing and Documentation Specialist
Technical Writing and Documentation Specialist
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1 Vacancy
Job Description
Job description
Job Overview
KDCI Outsourcing is looking for a meticulous and experienced Technical Writing and Documentation Specialist to create and maintain high-quality documentation that supports business growth and operational excellence. This role is crucial in producing clear and accurate content for RFP responses service deliverables and operational playbooks. The ideal candidate has a strong background in technical writing and a solid understanding of IT services and infrastructure.
Job Responsibilities
Develop and write comprehensive RFP responses aligned with technical specifications and business capabilities
Create and maintain service documentation such as High-Level Designs (HLDs) Low-Level Designs (LLDs) and system architecture guides
Produce detailed operational playbooks and runbooks for deployment maintenance and troubleshooting processes
Collaborate with engineering project management and sales teams to gather technical inputs and translate them into client-facing content
Standardize documentation formats and templates to ensure clarity and consistency across all materials
Manage review cycles and incorporate feedback to maintain documentation accuracy and relevance
Continuously enhance documentation usability based on stakeholder and client feedback
Job requirements
Job Requirements
Proven experience in technical writing preferably within the IT services or infrastructure domain
Strong understanding of IT concepts including systems architecture deployment and maintenance
Familiarity with the RFP process and experience in writing formal proposals
Experience in designing and maintaining documentation templates and standards
Excellent written and verbal communication skills with the ability to simplify complex technical content
Proficiency in documentation tools such as MS Office Adobe Acrobat or equivalent platforms
Strong organizational and time management skills with the ability to handle multiple projects under tight deadlines
Exceptional attention to detail and analytical thinking
Preferred but not required: Educational background in IT Computer Science or Information Systems
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
