Account Manager I - Invoice Production (Client Billing Operations)

At JPMorgan Chase we are committed to fostering a culture of innovation collaboration and excellence. As a global leader in financial services we value diversity and inclusivity creating an environment where every team member can thrive and contribute to our shared success. Joining the Global Billing Operations Invoice Production and Invoice Delivery team ensures the management oftimely production and delivery of invoices follow up to fee billing related inquiries effective handling of escalations efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.

As an Account Manager within the Global Billing Operations Invoice Production and Invoice Delivery team you will collaborate with the Client Billing Operations Teams Client Service Product Pricing and other partners to address and resolve issues ensuring accurate and efficient invoice production that leads to reduced Unbilled Revenue. You will foster cross-functional partnerships across all locations within the distributed operating model establishing effective communication channels and ensuring all issues are resolved satisfactorily.

Job responsibilities:

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives and the management of multiple deadlines.
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
• Build proficiency with technology and systems highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans including automation and process re-engineering initiatives with an ability to anticipate and overcome barriers.
• Think independently and self-motivate to take ownership of client and business requirements seek input from stakeholders as applicable and then initiate change. Maintain an entrepreneurial spirit and act as if the firms goals and objectives are your own measuring your performance against business objectives.
• Adopt a consultative approach understanding and anticipating client and business partner needs and proactively delivering solutions.
• Embrace a continuous improvement and change management mindset questioning conventional ways of managing the business and driving change to improve processes.
• Implement proactive controls and risk management addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Communicate proactively and responsively maintaining frequent contact with business partners listening to understand needs and taking ownership of incoming and outgoing messages.
• Tailor verbal and written communication to the audience crafting messages based on feedback and cues from other

Required qualifications capabilities and skills:

• Minimum of 5 years experience in Operations from Financial or Business Process Outsourcing firms managing global clients.
• Strong problem solving and solutions management competencies; displaying great analytical skills problem-solving stakeholder management complaints or escalations handling
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Possesses innovative mindset; strategic thinker with ability to address future state requirements forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter expert
• Ability to adapt to a fast paced environment
• Amenable to working onsite in Bonifacio Global City following various schedules as business requires with core hours falling within APAC and EMEA shift schedule

Preferred qualifications capabilities and skills:

• Bachelors degree graduate - Accounting Finance Management or Business
• Experiencein Fund Servicing and Payment Operations
• Product knowledge of Corporate & Investment Banking services particularly in securities operations brokerage and/or custody operations
• Billing Operations experience highly advantageous
• Project Management background

Additional Information:

• Variable Schedule: Dayshift- Midshift