Technical Account Manager - APAC

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Job Title: Technical Account Manager

Locations: Hong Kong

Get To Know Us:

SS&C Wealth & Investment Technologies

SS&C is a global leading provider of investment management software solutions designed to optimize operational and investment alpha throughout the entire investment process.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans Centralized location 6 minutes walk from Wanchai MTR station
• Your Future: Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays Marriage Leave Study Leave
• Your Wellbeing: Medical Dental Vision Life Insurance Employee Assistance Program and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customized including SS&C University
• Education: Employee Tuition Reimbursement for employees who are eligible
• Extra Perks: Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

• Build trusted relationships with the Clients key users in APAC
• Act as escalation point and subject matter expert across internal teams on both day to day queries as well as strategic requests and initiatives
• Capture client feedback to drive strategic change initiatives and trend analysis
• Architect and engineer full solutions to meet the complex needs of our clients
• Own and execute workflow and business changes in our clients environments
• Adhere to change & project processes and proactively improve best practices
• Responsible and accountable for the quality of service delivered to clients
• Understand and document business requirements for implementations complex projects and widespread support
• Keep current with the evolution of industry and product
• Assist Sales with new deal vetting as needed during the pre-sales process

What You Will Bring:

• Minimum 5 years of experience in Financial Services or Investment Technology particularly in Trading Operations or Accounting.
• Strong background in system implementation and configuration for accounting or trading platforms.
• Proven ability to manage client relationships expectations and project timelines effectively.
• Excellent verbal and written communication skills especially in conveying technical concepts to non-technical audiences.
• Experience collaborating with Product and Development teams to influence product enhancements.
• Understanding of account and relationship management best practices.
• Knowledge of SQL or proficiency in other coding languages a plus.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.