Operations & Client Success Manager - 13453
Operations & Client Success Manager - 13453
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Job Description
Position: Operations & Client Success Manager
Working Hours: Mon-Fri 9:00 am - 6:00 pm EDT (1 hour Lunch Break)
Holidays: 10 Holidays (combined US and Local) with/ prior advice
Salary: Up to $3200 (based on experience and the clients final offer)
Search: Latin AmericaSouth Africa
Role Overview
This is a high-responsibility execution-focused role for someone who can own:
- Tech Stack Setup and Maintenance
- Client Success workflows
- Support Operations
- Automation & backend logistics
Youll be responsible for keeping things running smoothly across the board from making sure onboarding happens on time to ensuring Aloware connects with HubSpot to updating SOPs and workflows as we scale.
This role is fully remote and requires overlap with US Eastern Time (EDT).
Key Responsibilities
1. Operations & Systems Ownership
- Maintain and optimize tools like HubSpot Aloware Calendly Skool Notion Zapier FreshBooks
- Set up and manage automations pipelines tags and internal systems
- Handle weekly reporting calendar workflows and tool integration health
- Build & maintain SOPs and internal documentation (in Notion)
- QA all workflows: check that nothing breaks data is clean and automations work as expected
2. Client Success & Support
- Own the full student lifecycle onboarding mid-program check-ins offboarding and outcomes tracking
- Respond to client support inquiries (within 24 hours) tag/escalate as needed
- Monitor engagement and reach out proactively to struggling students
- Coordinate onboarding emails Skool invites welcome messages and access
- Maintain client-facing systems (e.g. update FAQs SOPs links in welcome docs etc.)
3. Back Office Logistics
- Track and manage student data deal statuses and CRM hygiene
- Coordinate with closers and coaches on follow-ups or action items
- Manage commission tracking freelancer payments and invoices inside FreshBooks
Qualifications
- 35 years in tech ops customer success or backend business operations
- Proven experience owning tech systems and optimizing SaaS workflows
- Advanced knowledge of: HubSpot Zapier Notion Calendly Slack
- Strong background in client success or program operations in a coaching edtech or service business
- Comfortable managing lots of moving pieces with minimal oversight
- Strong written English youll be emailing clients directly
- Highly structured detail-oriented and systems-driven
Bonus Skills (Nice to Have)
- Familiar with Skooli Aloware Typeform
- Experience in fast-paced startups creator-led businesses or coaching programs
- Familiar with call recordings CRM tagging and student progress tracking
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Required Experience:
Manager
Employment Type
Full Time
