Advisory Solution Consultant – Retail & Hospitality

As a member of our pre-sales core Solution Consultant team you will have the opportunity to join our industrys best and brightest talent supporting some of our top Retail and Hospitality customers in the US. We are a tight-knit team of innovative leaders who are hungry humble and see our customers biggest challenges as their greatest opportunities.

You will be responsible for spearheading the technical sale to drive revenue across all ServiceNow solutions by leading and partnering across a broad regional team that includes SalesSolution Specialists Business Value Consultants Enterprise Architecture ProductManagement Customer Success Partners and our Leadership Team.

What you get to do in this role:

A core Advisory Solution Consultant is someone who can go wide and deep on the ServiceNow platform and be a technical-minded thought leader during the sales cycle. You will be accountable for developing positioning and presenting industry-specificsolutions and articulating how customers will realize the value of those solutions to achieve their goals as well as our sales goals within your business. Some of the Key Activities to be successful in this role include:

Support sales as a technical and domain expertof a client-facing sales team

Own the Technical Strategy for accounts in your territory

Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs

Answer product feature and technical questions from customers channel partners and ServiceNow colleagues

Provide feedback to product management about product enhancements thatcanaddress customer needs and guide additional value

Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

Stay current on competitive analysis and market differentiation

Support marketing events including executive briefings conferences user groups and trade shows

Qualifications :

To be successful in this role you have:

7 years of pre-sales solution consultingor sales engineeringexperience or equivalent

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry

Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

Experience working collaboratively with product management product marketing partnersand professional services

Territory management skills including pipeline building and working with a Sales counterpart to promote execution excellence

Ability to actively listen to customer requirements and map the appropriate solution to address the customers business issue

Eagerness and willingness to continuously learn

Experience in the Retail and Hospitality industry a plus

Solution Consulting certifications in Demo2Win Inspire2Win Toastmasters a plus

Strong preference for North Texas location

Travel as necessary

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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