Senior Staff Technical Program Manager
Senior Staff Technical Program Manager
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1 Vacancy
Job Description
Team & Role
At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature dedicated to building impactful relationships improving team cohesion and creating efficiencies in the design process.
Learn more about our team here you get to do in this role:
- Operates with a high-degree of autonomy seeks to address long-standing organizational opportunities and effects change within design and our cross-functional partner orgs. To address organizational opportunities youll define an end-to-end plan engage with executive stakeholders drive root cause analysis implement solutions and monitor effectiveness of solutions.
- Youll implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectives
- Contribute to the development of the design program management function. Share back successful practices frameworks tools and lessons learned that have worked in your Program.
- Identify connections and reconcile possible collisions between different product offerings features and platforms.
- Ensure transparency alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.
Qualifications :
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 10 years of project/program management experience in mid/large size companies ideally on a design team
- Leads challenging innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
- Models change agent behavior by coaching others to solicit buy-in promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
- Educates cross-functional peers about their discipline and advocates for its value
- Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues teams and community of practice
- Experience working on and managing large projects or programs with cross-functional teams.
- Deliver solutions and strategies while mitigating or removing obstacles.
- Experience utilizing software to keep projects organized track metrics and report on progress.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
