Client Support Coordinator
Client Support Coordinator
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Job Description
Precision Medicine Client Support Coordinator
At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities we provide insights and accelerate innovations that not only empower patients and providers but help medical biotech and pharmaceutical companies transform ideas into innovations. Here you can join our more than 70000 employees serving clients in more than 100 countries as we work together to make a real impact on peoples lives. Join us in our pursuit of answers.
The Client Support Coordinator is a versatile role with many touchpoints throughout the customer experience. This role is essential to delivering prompt attention to client and internal team needs ensuring a seamless experience every time a customer interacts with Labcorp Oncology assays and the Medical team. **Must be able to work EST hours**
Essential Duties:
- Entering new lab orders into front end systems.
- Receive respond to and triage client inquiries in a timely and accurate manner.
- Answer phone calls emails and faxes.
- Daily communication and interaction with clients to provide case updates.
- Facilitate client and case specific special handling scenarios.
- Partner with team to support work flow including order entry report delivery and information requests.
- Log cases in CRM tool for tracking and management.
- Participate in cross-functional projects as assigned.
- Contribute to and support ongoing customer improvement initiatives.
- Proactively identify and address potential areas of concern.
- Communicate with management regarding potential issues and address customer pain points.
- Contributes to a culture of continuous improvement to ensure customer satisfaction.
Minimum Qualifications
- 3 years of experience in related customer support field.
- Highly customer focused motivated and outcome driven.
- Exceptional communication and problem-solving skills.
- Ability to multitask and respond positively to new and unusual situations.
- Strong Excel and PowerPoint abilities.
- Strong knowledge of Windows based systems and applications
Preferred Qualifications
- B.A./B.S. or equivalent years of experience
- Experience in the oncology field
The application window for this position is: 8/202025 - 8/22/2025
Salary range: $22 - $26/hr
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information pleaseclick here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Required Experience:
IC
Employment Type
Full-Time
