Technical Support Analyst - I&C Services
Technical Support Analyst - I&C Services
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Job Description
About the Role:
Youve probably heard of us but theres a lot you might not know about NEXT. We create most of our own systems from our website and mobile apps to the applications that keep our business running. Were growing fast and that means exciting opportunities for everyone here.
Our Infrastructure & Cloud Instore Operations (ICIO) team is at the heart of what we do ensuring that our in-house developed In-Store Trading System is robust effective and provides a quality user experience for our retail stores. The team is passionate about delivering high-standard technical support and is focused on driving quality solutions for our customers making sure our stores can trade effectively and our business partners are supported.
Technology is what drives us. As we go through a huge period of change moving our store systems to the cloud we need a solid team to help us push our systems forward.
As a Technical Support Analyst you will be responsible for providing 2nd line technical support to our internal Service Desk and directly to our 1st line Support Team and Retail Stores. You will be a key player in troubleshooting and resolving support issues reported via our Service Desk ticketing system telephone and virtual agents. Your role will also involve supporting new store openings and refits managing operational requests and ensuring all support and procedure documentation is kept up to date.
A significant part of this role will be supporting the team in the transition to our new cloud-based systems a major and exciting change for everyone. You will also be involved in new store builds a key area of growth for our business.
About You:
You will have experience with:
- A proven track record in a 1st or 2nd line support role ideally in a fast-paced retail environment.
- The ability to manage and prioritise your workload to ensure deadlines are met.
- Demonstrable knowledge of troubleshooting systems including bespoke software Operating Systems and databases.
- Excellent problem-solving skills with the ability to analyse existing systems to resolve incidents.
- Windows Server 2012 R2 2016 & 2019 & Windows OS (8.1 10 11).
- SQL (Standard and Express editions) and T-SQL querying.
- PowerShell scripting.
In addition were looking for you to have:
- Experience with Azure Cloud is desirable.
- Experience with O/S build and software deployment using Microsoft SCCM.
- Knowledge of Windows Server infrastructure - DNS and DHCP.
- Experience with SOTI MobiControl Mobile Device Management.
- Cisco Meraki Cloud Networking experience.
- Previous experience with a technical service desk like ServiceNow is desirable.
- A positive outgoing and proactive attitude with the ability to think outside the box.
Youll be doing all this from our Leicestershire Head Office on a hybrid basis with an on-call requirement. Its a fast-paced encouraging and supportive environment where everyone is committed to delivering for our customers and growing their own careers. Bring your energy. Play to your strengths. Lets Take It On.
#LI-HK1
Required Experience:
IC
Employment Type
Full-Time
