Support Ops Manager I
Support Ops Manager I
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Fulfillment By Amazon (FBA) is built around Amazons world class capability in ordering fulfillment transportation and Customer service. By leveraging our current scale and supply chain FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. As mentioned by Jeff Bezos in his annual letter to shareholders FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. The FBA Support Operations team reviews Sellers financial and inventory related questions and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests.
Support Operations team is seeking highly motivated manager to lead teams of up to 20 Associate Advisors. A Support Operation Manager holds a front-line management position responsible for managing a team of Support Operation Associate Advisors. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues while maintaining a focus on the bigger picture.
Key job responsibilities
Set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance attendance adherence and career development.
Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Partner and communicate with stakeholders to ensure a consistent employee experience is achieved.
Lead team meetings focused on team performance policy and site updates and team-building activities.
Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
Initiate and drive process improvements.
- 4 years of operational and/or retail management experience
- 2 years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
- Experience with operations risk fraud investigations etc.
- Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Support Operations team is seeking highly motivated manager to lead teams of up to 20 Associate Advisors. A Support Operation Manager holds a front-line management position responsible for managing a team of Support Operation Associate Advisors. The role is a mix of people and process management and a successful candidate is one who can respond to day to day people issues while maintaining a focus on the bigger picture.
Key job responsibilities
Set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance attendance adherence and career development.
Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Partner and communicate with stakeholders to ensure a consistent employee experience is achieved.
Lead team meetings focused on team performance policy and site updates and team-building activities.
Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
Initiate and drive process improvements.
- 4 years of operational and/or retail management experience
- 2 years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
- Experience with operations risk fraud investigations etc.
- Experience with six sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
