Senior Technical Proposals Analyst
Senior Technical Proposals Analyst
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Job Description
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Senior Technical Proposals Analyst
Do you have a passion for technical concepts and want to be part of a growing sales team (without the typical requirements of sales travel and in-person customer meetings) Do you have strong communication orgnaization and writing skills Then we want to talk to you!
We are looking for an individual who will work hand-in-hand with our team of sales engineers to answer customer inquiries regarding our products and order to do this this individual must have a strong understanding of technical concepts such as experience in networking security firewalls etc.
This person will also have responsibilities researching and writing new content regarding our product capabilities working closely with our team of superstar developers testers data scientists designers and product managers.
Additionally in terms of content management you will be responsible for writing engaging technical content supporting the RFP process and vendor risk management questionnaires for potential clients. You will work cross-functionally with Netskopes sales product marketing and product management teams to deliver professional and accurate communications.
Our ideal candidate is an excellent written communicator is comfortable working in a very fast-paced/self-starter environment is adept at understanding technical aspects of security solutions and has a keen eye for detail. If you can effectively write about technologies such as firewalls APIs Cloud Proxies and system architecture and the idea of working under multiple tight deadlines doesnt raise your blood pressure we want to talk to you!
RESPONSIBILITIES:
As a Senior Technical Proposals Analyst you are responsible for:
- Having a deep technical understanding of Netskopes product offerings
- Working with SMEs and sales engineers to write technical product documentation for sales proposals (RFI RFP etc.)
- Maintaining a database of product content to ensure content is accurate and well written
- Taking complex technical ideas and writing content that is easy to comprehend by customers reducing technical jargon internal Netskope abbreviations etc.
- Navigating the Netskope product to capture screenshots for content
- Performing clean up on existing content libraries to ensure duplicate responses out of date content etc. is removed
- Reviewing large amounts of documentation (RFP RFI Security assessments etc.) in detail to understand customer requirements desired scope etc.
- Collaborating cross-departmentally with SMEs and Executive-level team members to collect details on our products and service and using that knowledge to answer customer inquiries.
- Continuing to build and maintain a knowledge base of answers that are well-written and showcase our product and service offerings.
- Enhance and maintain the features and design of our documentation by continually reviewing keeping up-to-date on released features
- Ensuring that the content being delivered back to the customer is accurate well-written and aligned with Netskopes brand messaging.
- Having an understanding of Netskopes product and service offerings.
- Taking complex technical ideas and writing content that is easy to comprehend by customers reducing technical jargon internal Netskope abbreviations etc.
- Copy editing and formatting of documentation using Microsoft and Googles product suites.
- Performing ongoing reviews of the proposal process to identify proposal process
- Learning about the competitive landscape so that responses can highlight competitive differences.
REQUIREMENTS:
- 3 years of experience writing highly technical documentation for software systems operating systems hardware administrative tools and processes
- Working knowledge of technical concepts such as experience in networking security firewalls etc.
- Demonstrated ability to meet with subject matter experts and distill technical information to translate into process diagrams and workflows
- Excellent writing proofreading and editing skills; and the ability to produce and organize content with a logical flow
- Demonstrated ability to do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear concise documentation
- Experience developing design graphics to depict visual documentation
- Proven teamwork skills and flexibility attention to detail and the ability to manage multiple projects and assignments
- Demonstrated ability to meet multiple tight deadlines
Preferred Experience
- 3 years of experience as a Technical Marketing/Sales Engineer with a proven track record and demonstrable skills in presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience presenting network security technologies including but not limited to: Proxies NG Firewalls SSL/IPSec VPNs SSO DLP and Encryption gateways
- Demonstrable experience with systems installation configuration and administration
Expected Skills
- Self-motivated
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to multitask and meet aggressive timelines/deadlines; must be flexible and willing to work outside of normal business hours when required
- Light travel may be required
- Strong editing knowledge using Microsoft and Google product suites
EDUCATION:
- BS in Information Systems Computer Science Electrical Engineering or other technical field preferred.
#LI-GL1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.
Required Experience:
Senior IC
Employment Type
Full Time
