Technical IT Lead
Technical IT Lead
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Job Description
Position: Technical IT Lead
Region:Global Office
Office:The Hague Netherlands
Hours: 36 hrs / week
Application deadline: August 31 2025
About Hivos
Hivos is an international development organization guided by humanist values. Together with citizens and their organizations we aim to contribute towards just inclusive and life sustaining societies where people have equal access to opportunities rights and resources. We work in partnership with others in the Middle East Africa Asia and Latin America in three impact areas: Civic Rights in a Digital Age;Gender Equality Diversity and InclusionandClimate Justice.
Hivos has a decentralized structure with local and country offices supported by the Global Office (GO) in The Hague. The GO provides strategic direction and centralized support functions including IT Finance HR and Communications.
Job context
We are looking for a skilled and proactive Technical IT Lead to manage and evolve Hivos global IT this hybrid role strategic technical and hands-on you will coordinate daily operations implement modern and secure IT solutions and ensure consistent and high-quality experience for colleagues across all offices.
You will lead a small team composed of our Cyber Security Officer and Service Desk Engineer and will collaborate closely with regional IT staff. The ideal candidate should have a strong technical foundation proven experience with Microsoft 365 excellent coordination skills and a collaborative mindset that fits well in a multicultural mission-driven environment.
A key part of this role involves coaching and developing IT colleagues fostering a culture of knowledge sharing continuous improvement and user-centric service delivery.
Key Responsibilities
IT Operations & Service Coordination
- Coordinate day-to-day IT support and oversee services provided by internal staff and external partners.
- Manage the global IT infrastructure including Microsoft 365 cloud services networking and device management.
- Monitor SLAs analyze incident trends and drive continuous service improvements.
Coaching & Team Development
- Mentor and coach IT team members enabling them to grow in their roles and develop technical and soft skills.
- Facilitate knowledge transfer and build local IT capacity in regional offices.
- Encourage a proactive service-oriented approach among IT colleagues.
Incident & Change Management
- Implement structured processes for handling incidents service requests and changes.
- Lead or coordinate responses to major incidents and ensure root cause analysis and documentation.
- Promote best practices around change management risk mitigation and user communication.
IT Projects
- Lead or support IT projects such as infrastructure decommissioning system rollouts and automation.
- Coordinate stakeholder input technical design and implementation with external vendors.
- Ensure project delivery is on time within budget and aligned with organizational needs.
Strategy & Planning
- Contribute to annual IT strategy and planning in line with Hivos goals.
- Support IT budgeting procurement planning and resource allocation.
- Identify opportunities for innovation and process improvements.
Vendor & Contract Management
- Manage relationships with IT vendors monitor performance and evaluate contracts.
- Lead procurement or tender processes when necessary.
Governance Security & Compliance
- Ensure adherence to internal policies industry standards and GDPR.
- Coordinate with the security officer for audits risk assessments and mitigation.
- Promote and monitor cybersecurity awareness across the organization.
User Enablement & Support
- Act as the bridge between business needs and IT solutions.
- Advise management on IT solutions to be implemented to ensure efficiency within the Hivos departments
- Lead user enablement efforts including onboarding training and adoption of new tools.
- Collaborate with the Service Desk to maintain high satisfaction levels and responsiveness.
Your Profile
Education & Experience
- Bachelors degree in Information Technology Computer Science or a related field.
- At least 5 years of experience in IT service coordination system administration or technical project leadership.
- Experience in managing IT in international decentralized environments preferably in NGOs or nonprofit setting.
Technical Skills
- Microsoft 365: Deep knowledge of the full Microsoft 365 suite including:
- Exchange Online SharePoint Online Teams OneDrive Intune and Microsoft Entra ID (formerly Azure AD).
- Experience managing security and compliance features (DLP Conditional Access MFA role-based access controls).
- Familiarity with Power Platform (Power Automate Power Apps) for process automation and reporting.
- Azure Infrastructure:
- Hands-on experience with Microsoft Azure including virtual networks storage Azure Virtual Desktop and role-based access.
- Experience with Azure Resource Manager monitoring and cost control.
- Understanding of hybrid identity setups including Azure AD Connect and identity federation.
- IT Infrastructure:
- Experience with endpoint management using Microsoft Intune Autopilot and Windows configuration profiles.
- Strong knowledge of networking concepts (VPN DNS DHCP firewalls) and device lifecycle management.
- Experience with infrastructure decommissioning system migrations and backup/restore strategies.
- Security & Compliance:
- Familiar with Microsoft Defender for Endpoint threat analytics phishing simulations and vulnerability management.
- Good understanding of GDPR data protection and security policy enforcement across distributed environments.
- IT Service Management:
- Proficient in-service desk platforms like Freshservice.
- Practical understanding of ITIL v4 principles for incident change and problem management.
- Automation & Scripting (nice to have):
- Experience with PowerShell and Power Automate for routine task automation and reporting.
Desirable
- Relevant certifications such as ITIL PRINCE2 or Microsoft Certified (e.g. MS-700 MD-102 AZ-104 MS-900 or SC-900).
- Certifications or proven knowledge in information security and compliance such as ISO/IEC 27001 Foundation CompTIA Security or Microsoft Security Compliance and Identity Fundamentals.
- Understanding of Agile methodologies ideally supported by certifications like Scrum Master (PSM I or CSM) or Agile Foundation (ICP).
- Affinity with data protection user awareness training and security best practices.
- Demonstrated experience supporting digital transformation cloud adoption (e.g. Microsoft 365 Azure) and modern workplace
Skills
- Strong leadership and mentoring abilities with experience coaching team members.
- Excellent communication and coordination skills with both technical and non-technical stakeholders.
- Analytical structured and hands-on; capable of balancing operational and strategic responsibilities.
- Proactive and flexible; comfortable working across time zones and cultural contexts.
- Fluent in English; Dutch is a plus.
What we offer
We offer a stimulating work environment in a professional international organization with very dedicated staff.
We offer a 1 year contract at 36 hours per week (100%) based on Hivos Global Office labour conditions. The gross salary ranges from 3.75756 to 5.52371 per month based on a 36-hour work week. Contract renewable depending on performance.
We provide a laptop and travel expenses according to our commuting policies as well as participation in our pension fund. Hivos additionally works according to a 50/50 schedule which means you may work from home during half of your contract hours
Want to apply
Please apply by August 31 2025 by clicking on the Apply here button. Both a letter of motivation and resume/CV in PDF format need to be submitted in English. Only short-listed candidates will be contacted.
Candidates are expected to provide a clear track record in their CVand description in cover letter that matches the requirements of the position elaborated above.
Kindly note that candidates should have a valid permit to work in the Netherlands. A relocation package will not be offered
Hivos reserves the right to close the position before the application deadline if a suitable candidate is identified. Interested candidates are encouraged to apply as early as possible.
If you are selected for the final stage of the selection process please note that professional references and a certificate of conduct (VOG) will be requested due to our Safeguarding Policy. Exceptions will only be made if there is a local legislation prohibition or when the candidate is unable to obtain such a certificate due to activities on LGTBIQ and Human Rights. We may check social media unless applicants state they do not wish us to do so. Accuracy of information in the curriculum vitae will also be checked.
Employment Type
Full-Time
