Sales Operations Manager - Entitlement
Sales Operations Manager - Entitlement
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Job Description
Wood Mackenzie is the global data and analytics business for the renewables energy and natural resources industries. Enhanced by technology. Enriched by human an ever-changing world companies and governments need reliable and actionable insight to lead the transition to a sustainable future. Thats why we cover the entire supply chain with unparalleled breadth and depth backed by over 50 years experience. Our team of over 2400 experts operating across 30 global locations are enabling customers decisions through real-time analytics consultancy events and thought leadership. Together we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committed we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
Role Purpose
Sales Operations Manager is responsible for leading and participating in operational support ensuring product entitlement is correctly set up and maintained and related systems are working effectively and continuing to meet the needs of the business. This team serves as key liaison between internal departments such as Research Sales Marketing and Technology.
The role holder is required to build up an extensive knowledge of Wood Mackenzies Sales operations processes with particular focus on product and entitlement.
Main Responsibilities Manager
- Oversight and manage the efficient flow of new product requests changes retirals through pipeline
- Work closely with cross-functional teams including Technology Product Operations Sales and business teams
- Manage daily operational support to the Sales Finance Legal Contracts Customer Organisation and wider Operations team as required
- Pro-actively manage product road-map including entitlement and set up and ensure key stakeholders are aware and working on actions
- Ensure set up testing and validation on products releases meets business requirements and quality standards
- Acquire in-depth knowledge of business complexities and the optimal way to cater for these in the Salesforce including understanding downstream impacts to Finance Legal and other functions
- Become a key Stakeholder in cross functional initiatives with Sales Finance Legal Marketing wider Sales Operations in support of wider business processes projects and activities
- Regularly review and maintain key documentation regarding team policies sales processes and requirements
- Partner with Sales Leadership on initiatives and communications as needed
- Deliver effective Line Management and development of the Operations (Entitlement) Team members to ensure the team are performing at expected levels
- Ensure the team remains adequately resourced to support the business
About You
- Experience managing teams
- Experience within an operations environment (processes projects systems use and improvement Sales data). Note: Building up a detailed knowledge of Sales Operations processes is key in delivering the right outcomes across the role.
- Strong working knowledge of entitlement or license management platforms (e.g. Salesforce ServiceNow Jira)
- Previous experience of providing and driving best-practice operational support
- Ability to partner with demanding stakeholders and time critical work
- Able to self-prioritize and manage work with rigor to high standards;
- Able to follow process and produce quality deliverable independently
- Attention to data quality and proactively seeks process optimization
- Ability lead and influence others effectively
About Wood Mackenzie
- Wood Mackenzie is the global data and analytics business for the renewables energy and natural resources industries. Enhanced by technology. Enriched by human an ever-changing world companies and governments need reliable and actionable insight to lead the transition to a sustainable future. Thats why we cover the entire supply chain with unparalleled breadth and depth backed by over 50 years experience. Our team of over 2400 experts operating across 30 global locations are enabling customers decisions through real-time analytics consultancy events and thought leadership. Together we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.
Expectations
- Build and maintain impactful relationships beyond our team
- Strong communication skills with ability to present clear information
- Ability to make timely decisions and take action
- A high level of attention to detail
- Good organisation and time management skills with the ability to work autonomously
- Ability to elicit stakeholder requirements
- Confident self-motivated professional proactive and entrepreneurial
We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment but this may be subject to change in the future. While this is expected to be a full-time role part-time or flexible working arrangements will be considered
Wood Mackenzie Values
- Inclusive we succeed together
- Trusting we choose to trust each other
- Customer committee we put customers at the heart of our decisions
- Future Focused we accelerate change
- Curious we turn knowledge into action
#LI-MS1
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race colour religion age sex national origin disability or protected veteran status. You can find out more about your rights under the law at
If you are applying for a role and have a physical or mental disability we will support you with your application or through the hiring process.
Required Experience:
Manager
Employment Type
Full-Time
