Front Office Supervisor
Front Office Supervisor
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Job Description
EOE/AA/Disabled/Veterans
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5* luxury hotel in the country.
Conrad is Empowering and Bold
Benefits
Working for Hilton means you arejoining an international company with more than 8100 hotels across the globewithcountless benefits & career development opportunitiessuch as:
- Travel- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
- Team Member Gym a dedicated team member gym with free access 7 days a week
- Benefit Discounted rates for Conrad Team members across a wide range of retailers
- Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
- Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
- Maternity & Paternity Paid leave for those that qualify
- On shift complimentary meals on duty
The Job Role:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests inquiries and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
The ideal candidate should be:
Someone who .has previous experience in a luxury property and must have hotel experience
Someone Motivated to Create Memorable Experiences for Every Guest Every time
Someone who. Has a Luxury Mind set To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who. Is a Team Player Collaborative Flexible Fun and Dynamic
Someone who .is Ambitious and Passionate
Required Experience:
Manager
Employment Type
Full-Time
