Reservationist
Reservationist
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Job Description
Reservation Agent
Responsible for providing quality service and hospitality when answering incoming guest calls securing guest reservations and utilizing sales technics to maximize guest satisfaction & Hotel revenues for all US Hotel properties and Regency managed properties.
- Answer incoming guest phone calls and take appropriate action for each call up to and including securing reservations in a timely and correct manner
- Securing necessary deposits for reservations
- Knowledgeable of all US Hotel properties and their amenities.
- Accurately determines guests needs by listening effectively and working with them
- Sells additional services by recognizing opportunities to up-sell; explaining features (i.e. golf packages amenities etc.)
- Maintains Opera/Synxis database by entering information correctly
- Updates job knowledge by participating in educational opportunities; attends mandatory training sessions to stay updated on product or company policy changes
- Must be willing to occasionally travel to US Hotel properties for training purposes.
ADDITIONAL FUNCTIONS:
- Assists group sales with reservations and/or name lists as assigned
- Answers overflow phone calls from front desk when not securing reservations
Perks offered: Employee friendly environment training opportunities transfer opportunities holiday pay paid time off meal plan room food & retail discounts incentives recreation facility usage 401k free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties
Apply on our website Indeed other career sites or the lodge front desk.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
