Child Welfare Investigative Monitoring Supervisor - Social Services Specialist V

The position is located in the Office of Children Youth and Families (OCYF) Division of Child Welfare (DCW) Provider Services Unit (PSU) and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership management and supervisor functions related to the delivery of public child welfare services to children youth and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs and privately operated 24-hour care facilities licensed by the Division of Child Welfare.

The Provider Services Unit (PSU) exists to license monitor supervise train and provide statewide oversight for privately operated 24-hour childcare facilities and agencies including residential child care facilities (RCCF) qualified residential treatment programs (QRTP) secure residential treatment centers (SRTC) psychiatric residential treatment facilities (PRTF) homeless youth shelters (HYS) shelter care specialized group facilities homes and centers (SGF) child placement agencies (CPA) therapeutic foster care (CPA-THRFC) treatment foster care (TX-FH) adoption agencies (CPAAD) respite child care centers (RCCC) and day treatment facilities (DT) across the State of Colorado. The goals of the unit are to ensure the health safety and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities auditing and investigating reports/allegations involving licensing violations determining facility or agency culpability evaluating the integration of trauma-informed principles and practices monitoring the quality of care providing support and education and ensuring the safety of children placed or receiving services with providers.

• This position meets individually with staff to problem-solve issues discuss progress toward annual goals and ensure that unit processes and program policy development objectives are being met.
• Responsible for evaluating each staff member in accordance with the PMP processes established by the Department.
• Ensures workplace equity and development for all staff. Reports to management when concerns on the unit arise employee performance issues are evident and solutions.
• Conducts interim performance evaluations when necessary with unit staff and ensures that all corrective actions are enforced and regularly reviewed for progress.
• Develops and revises standard operating procedures and desk manuals that outline the expectations of the team in collaboration with management.
• Examines investigative monitoring processes and regularly meets with other unit supervisors to ensure processes and practices of all specialists (licensing monitoring and PMO) are consistent and efficient.
• Research processes within the Department or within systems that overlap with the unit in function by collecting information assessing the impact to the work of the unit and reporting to management.
• Trains Monitoring staff on all duties associated with their position and on changing processes.
• Gathers input and instruction from management and creates memorandums emails or policies to communicate operational information internally and externally. Reviews and assigns all caseload assignments Stage IIs Complaints and other monitoring investigations/ visits to agencies and facilities.
• Provides the final approval of all Reports of Inspections and provider responses using Trails Mod/ Legacy CLMA and any other means to approve investigations before them being sent to scanning.
• Regularly meets with the Provider Resource Specialist who is responsible for reviewing the quality of all Critical Incident Reports submitted to the Department and assigning them to the respective Monitoring Specialist to ensure that they know of all incidents rising to the level of concern or egregious incidents.
• Serves as the backup to the Provider Resource Specialist to review all critical incident reports in their absence.

• Evaluate the minimum standards of programming practices and policies and compliance for licensed providers providing out-of-home care and day treatment facilities; specifically conduct file reviews ensure staff and care providers are supervised and trained according to their individual needs and the needs of the youth assesses treatment planning observes milieu assesses quality of home study evaluations assesses behavioral interventions utilized by facilities examines financial documentation to ensure stability of agencies and facilities and that the needs of the youth are being met and conducts interviews with staff foster families and youth to determine quality of care provided.

• This position will carry a small caseload of consisting of licensed agencies and facilities as well as supervise the Investigative Monitoring Specialists who also conduct agency and facility investigations.
• Evaluate programs through the analysis of investigations to include Stage IIs Complaints Critical Incident Reports and any other plausible investigation to ensure that the agency/ facility is in compliance with Volume 7 regulations and relative statutes. This includes the review of the agencys or facilitys policies and procedures behavior management and discipline staff qualifications medication administration and plans for educational community and recreational activities treatment and services to be provided and site compliance and quality via inspections and interviews.
• Completes reports of inspection outlining any observed violations and reviews to approve or deny the agencys or the facilitys response and to ensure correction of violations.
• Assists other Monitoring Specialists in completing investigations when going out with the team on visits to ensure consistency with all team members completing investigations.

• This position will work closely with other teams within Placement Services for consistency and to offer the most appropriate and quality services to the providers families and youth served.
• Participates in the development and implementation of integrated and consistent Monitoring protocols within the Division of Child Welfare as well as with other divisions and stakeholders including the Administrative Review Division Office of Behavioral Health Division of Youth Services and Colorado Department of Early Care and Learning.
• Consult as necessary regarding these protocols with county departments of human services and other government agencies including the Department of Public Health and Environment the Department of Education the Colorado Department of Public Safety the Department of Regulatory Agencies Health Care Policy and Finance the Behavior Health Administration and the Office of Management Improvement.
• Develops tests and refines review instruments in order to assure that child safety concerns are addressed.
• Ensures that facility self-assessment tools are developed treatment standards are detailed in rule and integrated (interagency) processes are maintained and enhanced.
• Provides technical consultation and assistance to all units and divisions responsible for out-of-home child placements to develop new rules statutes or to assist in the revision of rules in order to improve provider performance and to assure childrens health safety and well-being. Initiates Volume 7 rule revisions and updates to reflect current practice and statute changes if necessary.
• The position is relied on to be the expert opinion on how Volume 7 is interpreted and implemented by Investigative Monitoring Specialists and makes necessary recommendations for when Volume 7 rules need to be modified to reflect changes in evidence-based practices and research publications.

• Compiles and interprets data on patterns of provider deficiencies or gross incidents of non-compliance with Volume 7 in order to determine when adverse monitoring actions is warranted.
• Makes recommendations to the Monitoring Manager when it is determined that the Department may need to take adverse action against a license.
• Provides documentation and testimony in summary suspension situations and other adverse action cases. Issues expert opinions as authorized by the Division of Child Welfare on child protection and safety that occur within agencies and facilities in order to prompt further actions by other entities within the Department and in the provider community.
• Advises management on action steps necessary to rectify ongoing concerns and violations at agency and when adverse action is indicated. Provides follow-up and increased on-site monitoring until provider deficiencies are resolved and abuse/neglect or other safety concerns are alleviated.

• A combination of related education and/or relevant experience in Social Work or related Human Service Field with investigative and supervisory skills equal to eight (8) years.

• Related degrees
• Relevant experience as a current or previous State of Colorado employee.
• Supervisory experience more preference for supervisory experience within the Child Welfare field
• Demonstrates knowledge and application of Volume 7 licensing regulations and related statutes
• Demonstrates ability to establish collaborative partnerships and effective working relationships with a variety of internal and external customers in Social Work or diverse public and private stakeholders
• Demonstrates skills in completing an investigation more preference for supervisory experience within the Child Welfare field
• Demonstrates skills in interviewing children and adolescents to include those with complex-traumatic backgrounds
• Demonstrated skills with interpreting and enforcing regulations.
• Outstanding skills and abilities in verbal and written communication and report writing.

• Must be willing to submit to a full background check.
• Must possess a valid Colorado drivers license.
• This position currently works 100% percent remotely from home and will be required to use a personal vehicle for frequent travel to the CDHS office assigned agencies/facilities and other identified locations for the purpose of related primary job duties as assigned.
• This position may be required to complete overnight travel and infrequent extended travel within the State of Colorado.
• Auto insurance is also required.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

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