Advanced Business Analyst - ATIZAPAN or QUERETARO (on site)
Advanced Business Analyst - ATIZAPAN or QUERETARO (on site)
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Salary Not Disclosed
1 Vacancy
Job Description
Diebold Nixdorf automates digitizes and transforms the way people bank and shop. As a partner to the majority of the Worlds top 100 financial institutions and top 25 global retailers our integrated solutions connect digital and physical channels conveniently securely and efficiently for millions of consumers each day. We are seeking an Advanced Business Analyst.
Partners with sales product and other stakeholders to define develop improve and implement customer-focused engagement and service delivery processes. Analyzes interprets and documents customer requirements and works to ensure DN delivery processes are applied adapted and executed to ensure an effective and high quality response. Conducts process fit / gap analysis identifies and estimates change requests and guides stakeholders in coordinating requirements and process application.
Responsibilities
- Provides Business Analysis support for a larger customer group or product area(s).
- Interprets and documents customer requirements and business processes.
- Conducts fit / gap analyses manages change requests and guides stakeholders in coordinating their requirements.
- Estimates effort and severity of identified gaps in terms of needed customizations.
- Demonstrates know-how on multiple products up to a single domain level.
- Holds project definition / discovery workshops to ensure delivery of business value and application and appropriate re-use of standards.
- Drives process standardization by using Solution Blueprints and / or predefined process books as a basis for fit / gap analysis.
- Supports continuous improvement of artefacts such as solution blueprints process frameworks and workshop templates.
- Creates requirements traceability matrices and functional specifications for identified gaps.
- Facilitates customer workshops and meetings.
- Investigates customer business needs and problems working with sales product and other stakeholders to ensure understanding and appropriate response.
- Contributes to pre-sales workshops by demonstrating understanding of competitor capabilities and products including pros and cons.
Qualifications
Required Qualifications
- Diploma or equivalent work experience required.
- Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Business Analysis.
- Good business English skills (Written and spoken).
Preferred Qualifications:
- Working knowledge of Oracle Field Service and/or Oracle Fusion Service
- Ability to understand Javascript JSON and SQL
- Strong business accumen and history delivering business outcomes through KPIs
Why should you join Diebold Nixdorf
Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23000 teammates of diverse talents and expertise in more than 130 countries harnessing future technologies to deliver personalized secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration decisiveness urgency willingness to change and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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Required Experience:
IC
Employment Type
Full-Time
