Manager
Manager
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Job Description
About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech but its really our people who give us passion to always seek ways to do things better. As such were serious about your career growth and professional development because People matter at Kinaxis.
In 1984 we started out as a team of three engineers based in Ottawa Canada. Today we have grown to become a global organization with over 2000 employees around the world and support 40000 users in over 100 countries. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries. We are expanding our team in Tokyo and around the world as we continue to innovate and revolutionize how we support our customers.
As a global team of Sales Professional Services and Global Customer Care professionals we have maintained our presence in Japan for more than a decade and we support customers in Japan and around the world including Subaru Nihon Kohden Unilever and more.
Location
Tokyo Japan
Located in the upscale Akasaka area of Tokyo our office is a short walk from Akasaka-Mitsuke Akasaka and Tameikesanno Stations.
About the team
The Delivery Manager works closely with both the Sales and Global Customer Care (GCC) teams as partof the Professional Services team in order to bridge the gap between clients and technology to facilitateimplementations. The role has accountability for managing up to million-dollar client implementationprojects and provides project management support and guidance to a dedicated team of Consultants toensure projects remain on time and on budget. Applies solid technical knowledge combined with clientmanagement skills to ensure successful implementations.
What you will do
- Collaborate with clients sales teams and product managers to define project objectives scopeand success criteria.
Develop detailed project plans timelines and resource allocation to ensure project milestonesare met on time and within budget. - Conduct project kickoff meetings with clients and internal stakeholders to align expectationsand establish communication channels.
- Coordinate with internal teams to assign tasks and responsibilities ensuring clearcommunication and accountability.
- Monitor project progress track key performance indicators (KPIs) and identify and mitigaterisks and issues to ensure successful project outcomes.
- Conduct regular project status meetings with clients and internal teams to provide updatesaddress concerns and manage expectations.
- Serve as the primary point of contact for clients throughout the project lifecycle fosteringstrong relationships andensuring open and transparent communication.
- Communicate project status updates and risks to stakeholders in a clear and timely manner and escalate issues as needed to senior management for resolution.
- Document and maintain project documentation including project plans requirements testcases and issue logs to support project governance and compliance.
- Leverage lessons learned from previous projects to drive continuous improvement andknowledge sharing within the project management team
What we are looking for
- Bachelors degree in Computer Science Supply Chain Business or related post-secondaryeducation.
- 10 - 15 years demonstrated progressive experience in project management and delivery.
- Deep understanding of project management methodologies tools and best practices.
- Adept at working through the full project life cycle including identifying and defining projectscopes and goals.
- Strong communication and interpersonal skills to help build relationships internally andexternally with the ability to influence and negotiate to a desired outcome
- Experience working with a variety of stakeholders at various levels with a demonstrated ability tonegotiate and influence
- Japanese Bilingual with conversational English speaking skills.
- Ability to translate technical requirements to non-technical audiences
- Ability to thrive in a fast-paced environment
#Senior #LI-KJ
Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Hitachi Yamaha P&G and more.
Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
For more information visit the Kinaxis web site ator the companys blog at strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
