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1. Completes the registration process by inputting and retrieving information from a computer system confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors for arriving guests . Ensures guests knows location of room containing room keys tokens of our appreciation gifts etc to guest .

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2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers credit travelers checks and other forms of payment converts foreign currency at current posted rates .

3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice listens to understands requests responds with appropriate action and provide accurate information such on outlet hours special VIP programs events etc .

VIP

4. Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.

EOE/AA/Disabled/Veterans