Intro:

You will be a part of the leading brand in the mining industry. We want tobecome even better. We also know we can only drive success and excellence with competentpassionate and engaged employees. We know you want to be successful at work and at homeand together we can ensure that both our business goals and your personal aspirations are met.

Job Description:

The CRM Specialist is responsible for the day-to-day management configuration and optimization of the companys Customer Relationship Management (CRM) system. This role bridges the gap between business objectives and technology ensuring that the CRM system effectively supports marketing sales and customer service operations. The CRM Specialist will analyze customer data manage campaigns and ensure the integrity and usability of customer information to drive engagement retention and revenue growth.

CRM System Management

• Configure maintain and troubleshoot the CRM platform (e.g. Salesforce Microsoft Dynamics CRM etc.).
• Monitor CRM system performance ensure data accuracy and oversee system integrations with other platforms (e.g. ERP PLM email marketing tools analytics software).
• Customize workflows fields dashboards reports and user roles to meet evolving business requirements.

Data Management & Analysis

• Manage and maintain the integrity of customer and prospect data within the CRM system.
• Analyze CRM data to identify trends segments and actionable insights that inform business strategies.
• Implement data hygiene practices such as deduplication data enrichment and regular audits.

Campaign & Sales Support

• Support the creation execution and tracking of marketing and sales campaigns using CRM data.
• Collaborate with marketing and sales teams to build customer journeys and lifecycle automation.
• Measure campaign ROI and customer engagement metrics through CRM dashboards and reports.

User Training & Support

• Provide technical support and training for CRM users across departments.
• Create and maintain CRM user guides documentation and FAQs.
• Ensure high levels of user adoption and satisfaction with CRM tools.

Process Improvement & Strategy

• Recommend and implement CRM enhancements to improve customer interaction lead management and operational efficiency.
• Work with stakeholders to define CRM-related business processes and identify automation opportunities.
• Stay updated on CRM trends tools and best practices to recommend innovations and improvements.

Qualifications:

Education:

• Bachelors degree in Marketing Business Administration Information Systems or a related field.
• CRM-specific certifications are a plus (e.g. Salesforce Administrator HubSpot CRM Certification).

Experience:

• 3 years of hands-on experience with a CRM system (e.g. Salesforce MS Dynamics etc.).
• Experience supporting CRM in sales marketing or customer success environments.
• Proven experience in CRM reporting segmentation and workflow management.

Technical Skills:

• Strong understanding of CRM architecture data modeling and system integrations.
• Proficiency with data analysis tools (e.g. Excel SQL or BI tools like Power BI Tableau).
• Basic understanding of APIs and third-party CRM integrations is a plus.

Soft Skills:

• Excellent communication and interpersonal skills.
• Analytical mindset with strong problem-solving skills.
• Attention to detail and commitment to data accuracy.
• Ability to work independently and collaboratively across departments.

Preferred Certifications:

• Microsoft Dynamics 365 Fundamentals

Working Conditions:

• Hybrid or remote work model available depending on organizational policy.

• May require occasional after-hours work during system upgrades or campaign launches.
• Interaction with global teams or vendors may require flexibility in working hours.

As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are the stronger our team our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials.

What we offer:

• Competitive benefit package including health dental disability life and voluntary insurance options
• Time to recharge through PTO plus 10 annual holidays and parental leave
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit it like to work at FLSmidth Watch the video: Whats it Like to Work at FLSmidth