Senior Application Specialist â Support & Technical Ownership
Senior Application Specialist â Support & Technical Ownership
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Location: Head Office - National Role suitable candidate can work from any RHC location.
Employment Type: Full-Time fixed term contract 2-years
The Senior Application Specialist is responsible for the technical ownership support and continuous improvement of enterprise applications. This role ensures the stability performance and usability of critical business systems through expert-level troubleshooting stakeholder engagement and proactive system management. The specialist works closely with clinicians administrative staff vendors and IT teams to deliver high-quality support and continuous improvement of healthcare technologies.
Key Responsibilities
Technical Ownership
Serve as the primary technical owner for assigned applications ensuring optimal performance reliability and scalability.
Maintain deep knowledge of application architecture integrations and dependencies.
Lead application lifecycle management including upgrades patching and end-of-life planning.
Collaborate with vendors and internal teams to manage application roadmaps and feature releases.
Support & Incident Management
Provide Tier 2/3 support for complex application issues ensuring timely resolution and root cause analysis.
Monitor application health and performance using appropriate tools and dashboards.
Develop and maintain support documentation knowledge base articles and runbooks.
Participate in on-call rotations and incident response as required.
Stakeholder Engagement
Liaise with business units to understand application usage pain points and enhancement opportunities.
Translate business requirements into technical solutions in collaboration with developers and vendors.
Conduct training and onboarding sessions for end-users and support staff.
Continuous Improvement
Analyze support trends and metrics to drive proactive improvements.
Lead or contribute to application-related projects including migrations and integrations.
Identify and implement automation opportunities to streamline support processes.
Required Skills & Experience
Bachelors degree in Information Technology Computer Science or related field.
5 years of experience in application support or technical systems administration.
Strong understanding of enterprise application ecosystems (e.g. ERP CRM EHR custom platforms).
Experience with ITIL practices and service management platforms (e.g. ServiceNow Jira).
Excellent problem-solving communication and stakeholder management skills.
Experience with ZedMed and SugarCRM is advantageous but not essential
Desirable Qualifications
Certifications in relevant technologies (e.g. Microsoft Oracle AWS ITIL).
Experience in regulated industries (e.g. healthcare finance).
Key Attributes
Proactive and self-driven with a strong sense of ownership.
Analytical mindset with attention to detail.
Ability to work independently and collaboratively in cross-functional teams.
Strong documentation and communication skills.
About US
The Hospital is owned and operated by Ramsay Health Care a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.
Whats in it for you
Professional Advancement:Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts -youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunitiese.g. airport lounge membership self-education expenses novated leasing and more.
Requirements
Must provide a National Police check conducted within the previous 12 months
According to the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at
For enquiries please contact either Robbie Mansjur via email or Katherine Wegner via email
Applications Close: 3rd September 2025
Required Experience:
Senior IC
Employment Type
Temp
Key Skills
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