Claims Officer â Remote
Claims Officer â Remote
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Job Description
Are you a detail-oriented problem solver with a passion for helping people through challenging situations Were looking for a Claims Consultant to join our Motor team within Envest Networks and manage end-to-end claims with care confidence and efficiency. Reporting directly into the Head of Claims the Claims Officer will be responsible for proactively managing a portfolio of motor claims for a number of our Authorised representatives.
What Youll Do
- You will be responsible for claim management from first notification lodgment document management reporting claim settlement and file closure.
- Be the first point of contact for new claims assessing and responding promptly and ensuring our partners are given the highest level of service.
- Lodge claims with insurers via portals phone and email and liaise with insurers assessors lawyers and other key stakeholders to ensure full policy entitlements are received.
- Work closely with authorised reps and clients to gather supporting documentation and assist clients with booking vehicle repairs and arranging car hire.
- Manage recoveries and proactively oversee an open claims portfolio.
- Build strong relationships with clients brokers repairers car hire providers and assessors.
- Provide support to the Head of Claims and Claims Executives as needed.
What Youll Bring
- Ideally 1 3 years experience in end-to-end claims management.
- Strong understanding of policy wordings and ability to identify potential claim issues.
- Experience with file reviews and file management.
- Systems experience proficient in Microsoft Office (Outlook Word Excel PowerPoint) and ideally familiarity with Office tech Win beat and Insight (advantageous but not essential).
- Excellent problem-solving organisation and attention to detail.
- High-quality written and verbal communication skills.
- Confidence in negotiation and conflict resolution.
- A proactive mindset and ability to think outside the box.
Why join us
- Be part of a respected and growing group with a strong presence in the insurance and financial services sector. Benefit from being part of a broader network of businesses within the Envest Group offering exposure to diverse roles and projects.
- Work alongside experienced professionals in a supportive team-oriented environment that values open communication and shared success.
- Our competitive salaries are also complimented by our incentive structure and employee benefits offering.
- Access ongoing learning opportunities mentorship and career progression pathways tailored to your goals.
- Be part of our Wellbeing initiatives such as Family Days Fundraising activities Employee Assistance Program as well as our Wellbeing hub.
- We offer flexible work arrangements and welcome applications from candidates with claims experience located anywhere in Australia.
If you are ready for a new challenge within collaborative and forward-thinking team that values professional growth innovation and genuine care for our clients please apply today. For further information please reach out to
Required Experience:
Junior IC
Employment Type
Full-Time
