Product Support Engineer - Perception, Prime Air

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Were working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation apply state-of-the-art technologies to solve real world delivery challenges and provide visible benefit to customers this is your opportunity.

Come work on the Amazon Prime Air Team!

Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality within our perception system investigate issues to drive delivery on a critical program across several different disciplines. This role requires strong troubleshooting capabilities and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering manufacturing and operational functions across all Prime Air teams to drive efficient delivery and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus problem solving skills regulatory understanding and the ability to convert lessons learned to requirement update requests. You will work hard have fun and of course make history!

Key job responsibilities
- Strong background in computer vision sensor fusion or machine learning applications
- Drive the delivery of critical engineering feedback and design improvements for Prime Air drones and support systems across teams through requirement tracking design development and test.
- Own and drive triage of issues that occur in the field
- Partner with quality and design engineering teams to close feedback loops
- Engage with customer teams to understand opportunities for process improvement and drive changes
- Work with other engineers to find innovative solutions within fixed design space


Export Control License
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazons ability to apply for and obtain an export control license on your behalf.

- Are enrolled in or have completed a Bachelors degree or above in computer science computer engineering or related field
- 2 years of systems development experience
- Experience in automating deploying and supporting infrastructure
- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Strong background in computer vision sensor fusion or machine learning applications
- Experience developing system architecture for perception systems in robotics autonomous vehicles or aerospace applications

- Knowledge of and proficiency in the use of Python scripting language
- Knowledge of computer science fundamentals such as object-oriented design operating systems algorithms data structures and complexity analysis
- Experience with customer facing roles
- Experience leading continuous improvement efforts and driving operational efficiency
- Experience with quality systems
- Experience with change management and technology deployment
- Experience with design or redesign of integrated systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89200/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.