Reefer Customer Experience Consultants
Reefer Customer Experience Consultants
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Job Description
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers supply chain. We count on our people to make it happen. Were taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees so they can best support our customers.
The Customer Experience Consultant will build strong relationships with customers to gain an understanding of their business delivering excellent customer service and maximizes sales opportunities.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering this is also an environment that keeps you motivated. Youll be joining a values-led genuinely diverse and talented team that is passionate about being there for employees and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness mutual respect responsibility and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. Were proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities:
Customers business acumen and ability to know what factors drives the decision making.
Onboard customers and build strong and collaborative relationship with both established and new customers.
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders.
Understanding of external factors impacting Customers supply Chain & understand their sense of urgency service needs drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering (own customers).
Cross-sell & upsell Logistics and Services products to customers.
Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
Willingness to go the extra mile towards the customers & with focus on providing solutions.
In general actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.
We are looking for:
Knowledge of shipping supply chain or logistics industry.
At least 2 years of experience as Customer Service Consultant. Reefer experience is a must
Excellent stakeholder management interpersonal and communications skills.
Energetic well-organized and self-initiated.
Analytical and problem-solving skills.
Good process understanding &digital proficiency.
Ability to work under pressure keeping quality in focus
Strong execution mindset
Strong cost conscious and optimization mindset
English fluency
#LI-KV1
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Employment Type
Full-Time
