Part Time Customer Service
Part Time Customer Service
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Job description
Part Time Customer Service Agent
Infosys BPM
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications manufacturing social media healthcare edtech and fintech. We provide voice support customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland Dublin Wexford Waterford Clonmel and Craigavon supporting multiple clients. Positions are available at each location.
At Infosys we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage enabling employees to participate develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race colour religion disability gender national origin sexual orientation gender identity gender expression age genetic information military status or any other legally protected status.
The role:
Based in our offices in Drinagh Wexford you will be working for Infosys BPM on behalf of our partner as a Customer Service Agent. As frontline staff you are the first point of contact providing support for a leading brand delivering a first-class customer order to deliver the highest level of customer experience skills such as active listening selective questioning problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customers expectations and enable you provide them with a truly remarkable experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive supportive and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford.
Paid Training:
All training provided is fully paid and will take place on site at our offices in Wexford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage.
There are many benefits to working at Infosys:
20 days holiday (pro rata for Part Time)
Permanent Contract of Employment
High energy and dynamic work environment
Culture for promoting from within
Tenured Based Health Cover discounts
Learning and development platforms available to all employees
Global company with opportunities for growth across many countries
Opportunities to be involved and give back to the community
Easily accessible site for all modes of transport
Tenured based Maternity Cover contributions
Special staff offers reduced rates with local stores and amenities
Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
PRSA pension scheme
Eligibility to take part in client bonus schemes on some campaigns
Supportive working environment
The opportunity to make life-long friendships
The part you will play within the Infosys team:
You will be frontline support for our clients
Ability to use the systems and tools available to effectively handle customers queries
Strive to achieve and maintain service level statistics
Maintain a high level of first call resolution and quality assurance
Contribute to overall team performance within your specialised department
Personal success profile:
Fluency in English is a pre-requisite for this role
Passion for providing exceptional service to clients
IT literate
Confident telephone manner with strong communications skills
Self-motivated and friendly with a positive outlook
Ability to handle confidential information
Team Player
Strong attendance performance and adherence to policies are essential for this role
Hours of Operation:
20 hours per week scheduled on Friday Evenings Saturdays and Sundays.
Rate of Pay:
Base hourly rate paid at 12.70 per hour.
Sales commission based on performance
Location:
On site at our offices in Drinagh Wexford.
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.) you are consenting to collection storage use and disclosure of your Data including any sensitive information you elect to submit.
Part Time Customer Service Agent
Infosys BPM
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications manufacturing social media healthcare edtech and fintech. We provide voice support customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland Dublin Wexford Waterford Clonmel and Craigavon supporting multiple clients. Positions are available at each location.
At Infosys we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage enabling employees to participate develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race colour religion disability gender national origin sexual orientation gender identity gender expression age genetic information military status or any other legally protected status.
The role:
Based in our offices in Drinagh Wexford you will be working for Infosys BPM on behalf of our partner as a Customer Service Agent. As frontline staff you are the first point of contact providing support for a leading brand delivering a first-class customer order to deliver the highest level of customer experience skills such as active listening selective questioning problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customers expectations and enable you provide them with a truly remarkable experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive supportive and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford.
Paid Training:
All training provided is fully paid and will take place on site at our offices in Wexford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage.
There are many benefits to working at Infosys:
20 days holiday (pro rata for Part Time)
Permanent Contract of Employment
High energy and dynamic work environment
Culture for promoting from within
Tenured Based Health Cover discounts
Learning and development platforms available to all employees
Global company with opportunities for growth across many countries
Opportunities to be involved and give back to the community
Easily accessible site for all modes of transport
Tenured based Maternity Cover contributions
Special staff offers reduced rates with local stores and amenities
Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
PRSA pension scheme
Eligibility to take part in client bonus schemes on some campaigns
Supportive working environment
The opportunity to make life-long friendships
The part you will play within the Infosys team:
You will be frontline support for our clients
Ability to use the systems and tools available to effectively handle customers queries
Strive to achieve and maintain service level statistics
Maintain a high level of first call resolution and quality assurance
Contribute to overall team performance within your specialised department
Personal success profile:
Fluency in English is a pre-requisite for this role
Passion for providing exceptional service to clients
IT literate
Confident telephone manner with strong communications skills
Self-motivated and friendly with a positive outlook
Ability to handle confidential information
Team Player
Strong attendance performance and adherence to policies are essential for this role
Hours of Operation:
20 hours per week scheduled on Friday Evenings Saturdays and Sundays.
Rate of Pay:
Base hourly rate paid at 12.70 per hour.
Sales commission based on performance
Location:
On site at our offices in Drinagh Wexford.
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.) you are consenting to collection storage use and disclosure of your Data including any sensitive information you elect to submit.
Employment Type
Part-Time
Key Skills
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