IT Asset Management Associate
IT Asset Management Associate
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
PwC Ireland- Bring Your Talent Grow Your Skills Unlock Your Potential!
The Procurement & Asset Management team manages IT assets across their full life cycle (procurement acquisition provisioning deployment recovery and disposal). The Joiners and Leavers process which on-boards/off-boards PwC employees is also a core activity performed by the team and this will form a key part of this role.
Responsibilities include:
Working in coordination with team members to prepare for employee intakes.
The preparation / provisioning and deployment of IT equipment to the new hires.
Administration and reporting of IT assets both in stock and deployed.
Maintenance of IT asset data including changes to assignee and/or staff info.
The administration of employee terminations and recovery of assets
The position requires diligence the ability to adhere to process & controls and strong attention to detail. The successful candidate must be able to able to integrate into and work well in a team environment while also being able to work independently at a consistently high level under pressure. They must be able to plan their work and manage both their time and the expectations of key stakeholders. They must be able to communicate effectively both within their team and when engaging with key business stakeholders.
Purpose-led work youll be part of
As an Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Responsible for:
Employee Intakes & IT Equipment Management
Provision and configure IT equipment for new hires.
Administer IT assets (stock and deployed) including data maintenance and recovery during terminations.
Procurement & Stock Management
Manage purchasing system admin (requisitions/receiving) and maintain IT procurement catalogue.
Oversee stock and storeroom management.
IT Asset Deployments & Recovery
Monitor HR staff tracker for new joiners and terminations.
Ensure timely setup and deployment of IT equipment for new joiners.
Recover assigned assets and provide regular reports on asset returns.
Escalate issues or delays to relevant stakeholders.
General IT Asset Administration
Manage PAM end user service requests and respond within agreed SLA.
Maintain accurate asset registers and participate in regular process reviews.
Provide regular reports on PAM service delivery.
Other Duties
Perform other reasonable tasks as requested by management.
Experiences and skills:
Minimum 4 yrs in an IT role including 2 yrs specific to IT Asset Management (or similar)
Experience using service desk platforms (Service Now)
Relevant 3rd level qualification
Strong verbal and written communication skills
Ability to develop and maintain effective working relationships internally and externally
Strong customer service skills
Committed to quality and excellence
Good attention to detail and ability to work under pressure to meet deadlines
Ability to multitask and respond to changing priorities
Solution oriented with strong problem-solving skills
Good teamwork skills ability to build positive relationships within and across teams
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Asset Management Asset Management Operations Business Requirements Analysis Communication Contract Lifecycle Management Cost Management Cost Reduction Customer Management Customer-Support Cybersecurity Data Protection Management (DPM) Emotional Regulation Empathy Incident Management Inclusion Information Technology Applications Intellectual Curiosity Inventory Control Systems Inventory Management Issue Management IT Audit IT Business Strategy 28 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
