Global Client Associate - Chinese Speaker
Global Client Associate - Chinese Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Global Client Associate - Chinese Speakers
Key Responsibilities:
- Resolve routine and complex client service issues in a thorough and expeditious manner utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
- Operability of TWS IBKR Mobile IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity position transfers and account administrative functions
- Product availability and attributes; Exchange clearing and depository functions; Order types and routing logic; Order status trade and delivery settlement exercise & assignment expiration processing and corporate actions
- Margin calculations; Commission structure interest and fees
- Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming Clearing Cashiering and Compliance on common issues. Contribute to the development of client service systems policies and procedures
Qualifications & Experience:
- Fluent in English and Chinese
- University degree (NFQ level 7) in finance economics or related field
- 2-3 years experience
- Experience in financial services position (e.g. brokerage banking trading exchange or clearing house) preferred but not required
- Strong verbal and written communication skills to accommodate client inquiries directed via telephone web ticket or online chat
- In depth understanding of the following financial instruments: stocks bonds options futures options on futures foreign exchange and funds
- Working knowledge of various exchange operations and regulations product offerings and specifications execution platforms and rules and margin methodologies
- Ability to work in a dynamic medium-size office environment
If you are motivated have strong initiative are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the worlds strongest brokerage brands. We are looking forward to receiving your online application.
Required Experience:
Exec
Employment Type
Full Time
