Client Engagement Senior Manager
Client Engagement Senior Manager
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Job Description
Hybrid position (2 days per week) based in So Paulo.
Please submit your resume in English.
NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analytic methodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. While NPS Prism is its own company NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive professionally and personally.
As the Client Engagement Senior Manager for Brazil you will play a pivotal role in managing strategic client relationships shaping account strategies and helping clients turn rich customer experience data into business impact.
Youll act as a trusted advisor guiding some of the most influential companies in the region on how to apply Prisms insights into their CX transformation journeys. This is an opportunity to work at the intersection of market research client strategy and commercial growth partnering with global teams and leading a high-performing group of specialists.
Your key responsibilities will include:
Lead multiple strategic client relationships for NPS Prism and own all day-to-day aspects of client management
Act as the main point of contact for Prism clients building trusted relationships and driving long-term success
Set the strategy for each account: manage strategic account plans pursue growth opportunities and maintain multi-year roadmaps
- Deliver thought leadership and actionable customer experience (CX) insights powered by Prism
- Engage clients with strategic discussions on business challenges and best practices
- Help clients embed Prism insights into their organization to drive CX transformation
- Collect and share client feedback to help shape product evolution
- Collaborate with Bain case teams where relevant to align on broader client strategies
- Manage the day-to-day of client engagements
- Oversee all operational details including contracts project plans and coordination with Product and Ops teams
Lead sales strategy and commercialization efforts for priority prospects and accounts
- Partner with Commercial leadership to define go-to-market plans and storytelling for Brazil
- Shape and execute account vision commercial priorities and market positioning
Own the sales process end-to-end
- Lead sales conversations and product demos with multiple client stakeholders
- Facilitate Prism demos discussions with multiple stakeholders in the clients organization as a part of the selling process
- Be the main contact for all product-related information during the sales process
Lead a team of specialists
- Guide the execution of analyses insights and presentations
- Develop and coach team members for professional growth
ABOUT YOU
Required
- 8 years of experience in consulting customer insights market intelligence market researchor account management/sales in a data or SaaS business
- Fluency in English is required
- Proven experience working with C-level and senior executives at large companies
- Track record of successfully managing and growing senior client relationships
- Experience managing and developing teams youve led people directly and know how to coach support and grow talent
- Outstanding client service skills responsive thoughtful proactive and detail-oriented
- Passion for customer experience loyalty metrics and using data to drive business results
- Entrepreneurial mindset youre a self-starter who thrives in fast-moving evolving environments
- Excellent communication and presentation skills confident in engaging both clients and internal teams
- Strategic thinker and collaborative leader able to connect business needs to CX impact and bring people with you
- Strong project management and organizational skills able to juggle multiple priorities and keep things moving
- Comfortable with both quantitative and qualitative research skilled at interpreting and presenting data-driven insights
Required Experience:
Senior Manager
Employment Type
Full-Time
